sent the wrong items, on correct items corners damaged. took two weeks for the correct item to turn up. Not great communication from the team checking in.
Mocka Customer Service NZ
Mocka New Zealand
7 years ago
Thank you for your feedback, we are very sorry you may have had a different experience to the majority of our customers. We are constantly looking for ways to improve our products and service and we will definitely take this on board.
Product reviews
0
Share
TC
Trusted Customer
Christchurch
7 years ago
Date of purchase: 11/06/2017
What Trusted Customer said about Mocka New Zealand:
Hi, your web page was very easy to get around, the ordering was also easy, the steel trolley was delivered in days and my nephew just loved it ,and it's New Zealand made!
Product reviews
0
Share
TC
Trusted Customer
7 years ago
Date of purchase: 11/06/2017
What Trusted Customer said about Mocka New Zealand:
Excellent service
Product reviews
0
Share
TC
Trusted Customer
7 years ago
Date of purchase: 11/06/2017
What Trusted Customer said about Mocka New Zealand:
I love the mocka website. Such awesome products and our go to for kids birthday and Christmas presents. Easy site to navigate and always excellent quality products.
I ordered four chairs. Unfortunately, when they arrived, they had been damaged in transit (all slightly chipped in the same place). I contacted customer services and they arranged pick-up of the...
Read all
Product reviews
0
Share
Trusted Customer
7 years ago
Date of purchase: 10/06/2017
They informed me when out of stock came back and were prompt in delivery
Product reviews
0
Share
TC
Trusted Customer
7 years ago
Date of purchase: 05/06/2017
What Trusted Customer said about Mocka New Zealand:
Fast delivery and easy transaction. Our highchair came with a bar that has a dent and was crooked, contacted customsr service and within 3 days they have sent a replacement for the part. Excellent...
Read all
Product reviews
0
Share
TC
Trusted Customer
7 years ago
Date of purchase: 10/06/2017
What Trusted Customer said about Mocka New Zealand:
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
