I am sorry for the delay you have experienced in receiving your order Reagan. I have looked into this matter and it appears as though you registered your address as UK and selected UK 1st class post - 1- 2 days, as you are based in the US this has slowed the order as it would not be possible to send your order this way. We have issued a partial refund as VAT was charged on your supplements because of this and the parcel was subsequently sent Airmail ROW - which the courier advises to allow up to 20 working days delivery. Your order was placed on the 14th January at 4.26pm, after which the post has already left us for the day so your order was dispatched the next day and left us on 15th January. We would suggest you use DHL in future as this is a trackable service, although more expensive. We have issued a partial refund for the postage and changed the country on your account to the USA so, hopefully, this shouldn't happen again. Although, should you ever have any queries regarding delivery or placing an order online, we would encourage you to contact us directly via +44 (0) 1380 812799 or email: sales@metabolics.co.uk as we'll be able to respond much quicker than over review. Again, we are very sorry your order hasn't arrived as quickly as expected, we pride ourselves on fast dispatch of orders, I will be looking into our account set up instructions so hopefully I can make it more clear where to select the country for delivery.
