Thank you for taking the time to leave feedback and I am sorry to hear that there was a delay with your order. I can see it was dispatched on the 14th December (the next working day after you placed your order as it was placed on a weekend) and delivered on the 24th December, please get in touch with us if this is not the case. Unfortunately, Royal Mail has been exceptionally busy in the run up to the Christmas break in combination with the pressure of the pandemic, so free second class postage can take a little longer than normal. Should you need a faster service, we offer first class and DHL at checkout. Should you need anything else at all please get in touch at sales@metabolics.co.uk.