Hello Roger,
Thank you for your feedback, and we’re very sorry for the confusion.
We understand it was frustrating to get two different appointment dates and be asked for details that didn’t match your long history as a patient. We’d like to explain what happened to help clear things up.
The first email you received was for the original appointment you booked online. The second email showed the new date after it was changed to match the doctor’s updated schedule. We’re sorry that this wasn’t explained more clearly.
Also, asking you for new patient information was a mistake. We should have confirmed that you’ve been a loyal patient for many years. To help prevent this from happening again, we’re now:
Improving how we check patient records
Updating our scheduling process to avoid mixed messages
We’ve shared your experience with our team so we can keep getting better.
If you have any questions or need help, you can always reach us at 1-888-673-6134 or info@medicaldepartures.com. We’re here for you.
