Thank you for taking the time to leave us your feedback — I’m truly sorry to hear that your recent experience with our product and setup instructions has been disappointing.
We sincerely apologise for the lack of clear guidance around the assembly process and the chest strap usage. We also take your comments about the design of the digital display box seriously, and I understand how frustrating it must have been trying to attach it without proper support.
To assist you further, our specialised service team who handles Cardio-related products will be reaching out to you shortly via email. They’ll be able to guide you through the setup process, answer any specific questions, and ensure everything is working as it should.
If there’s anything else you’d like to share in the meantime, please feel free to contact us — we genuinely value your feedback and want to make this right.
Regards,
Akshay
McSport