Mathmos: Inventors of the Lava Lamp Reviews

Thank you for your feedback and for your continued loyalty to Mathmos over the years. We’re very sorry your order was delayed due to a courier issue and did not arrive within the expected next day timeframe. This was not the level of service we aim to provide, and we have addressed this for you. We hope your daughter is now enjoying her Neo lamp again. If you need anything further, please let us know.

Thank you for your feedback. We’re sorry to hear about your disappointment and understand how frustrating this must have been, especially as it was for a gift. Our customer service team responded within our standard 3 working day timeframe and provided the return details you requested. Lava lamps do require a short break-in period, typically over the first 4 uses, during which the performance can appear slower. This is normal and usually improves with further use under the right conditions. If you need any further advice or support with using a lava lamp in the future, our team is happy to help.