We're sorry, following our personal email correspondence, that you've decided to post this review because the resort was definitely ready for guests at the start of the season and our wonderful team worked very hard to make this happen for our first guests of the season. It's just a pity that, for the second year running, you personally weren't completely happy with the resort and that we weren't always able to provide exactly what you might have wanted us to provide. It's worth bearing in mind that, with lower first week occupancy, staffing levels don't need to be topped up as they were from the second week onwards. We are truly sorry that you feel the way you do but I'm happy to report that the majority of guests gave Paleros top marks for the first weeks of the season and I thank you for taking the time to post your comments. Best wishes, Gordon Spence, Head of Customer Services
