Paleros Beach, Greece

Hello there and thanks for your comments about our childcare groupings following your holiday with us three months ago. We are not entirely inflexible but, as your child was actually 10 days off their 14th birthday, we weren't able to move them up and, besides, our childcare groups were I understand already full. The same goes for any children out in resort this week who want to be in Indy Club but are too young to be in this older childcare group. We do understand the frustration and disappointment that the age groupings can sometimes cause but, to be honest, if a child finds themselves bored as a result we are genuinely sorry but usually there are other children the same age that they can if they wish join with in their respective groups. That you feel Mark Warner are to be avoided simply for adhering to our stated and long-established childcare groupings is much regretted but you of course must do as you see fit moving forward, and I hope you'll change your mind about us as our childcare is absolutely fantastic and head and shoulders above our rivals! Best wishes, Gordon Spence, Head of Customer Services