Thank you for taking the time to share your feedback, and we're very sorry to hear about your disappointing experience. This is certainly not the standard we aim to provide with our partner hotels, especially for such an important event like the marathon. We apologise for the room issues, lack of replenishments, and the unhelpful interaction your partner experienced at breakfast. We understand how frustrating this must have been ahead of race day. Your comments and photos will be shared with the hotel and our team to ensure these issues are addressed and not repeated. We really appreciate you bringing this to our attention.
