Despite a call on the day after the accident admitting liability, it took LV 18 days to approve the repair estimate.
Ease of process : Substandard
Joe
LV General Insurance
3 days ago
Thanks for getting in touch about your experience. We're sorry you feel this way. We appreciate your feedback, and we’ll review our processes to see where improvements can be made. ^Joe
I was the innocent party in a road accident. I was notified promptly and assured that my car would be towed away for its repairs and a hire care was organised on the same day . The process was...
Dealt with very quickly with follow up checks. Courtesy car waiting when dropping off my car for repairs as pre arranged between garage and Enterprise. Very pleased with service from start to finish...
Communication with LVE was very good. They were polite and helpful, they listen to me and try their best to solve the issue i had.
They discussed every steps and kept me informed throughout the...
There were a lot of questions and photos needed but on the whole it was easy and the repairs were managed well. I was told the driver who brought my car back that the repair was guaranteed but need...
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