There were a lot of questions and photos needed but on the whole it was easy and the repairs were managed well. I was told the driver who brought my car back that the repair was guaranteed but need...
I was a no fault party to an incident involving my vehicle - the other driver reported the incident to their insurer (Allianz) and within a couple of hours I was offered the no fault third party...
I found it a very disjointed process. It would be better if one person was the contact for the case so i didn’t need to keep repeating yourself to each individual that I spoke to.
I also had to do...
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Ease of process : Substandard
Joe
LV General Insurance
2 days ago
Thanks for getting in touch about your experience. We're sorry you feel this way. We appreciate your feedback, and we’ll review our processes to see where improvements can be made. ^Joe
We’re sorry to hear you’re unhappy with the experience you’ve had with us. We’d like to look into this for you, so please drop us an email to LVGICares@lv.co.uk and we’ll take it from there. ^Lisa
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