We’re sorry to hear you’re unhappy with the experience you’ve had with us. We’d like to look into this for you, so please drop us an email to LVGICares@lv.co.uk, and we’ll take it from there.
My auto renewal came through cheaper than my previous year which was good but it was still significantly higher than when I had a quote as I a new customer! So much for customer loyalty!!
Ease of purchase : Substandard
Value for money : Excellent
Quote process : Good
Clarity of policy Information : Exceptional
Sam
LV General Insurance
22 hours ago
Hi, thanks for letting us know about this. Sometimes a new quote can appear cheaper than an existing quote because the details entered are not exactly the same. These details include the driver(s), the car make and model, your address, what you use your car for, the amount of voluntary excess you select and more. However, if all the details you've entered are exactly the same, and you're still getting a different quote, then please email us at LVGICares@lv.co.uk and we'll look into it for you. ^Sam
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