Impossible to make any changes on the portal when accessing a quote - despite being encouraged to use portal rather than call.
Chat then told me to call despite me wanting to avoid this painfully...
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Ease of purchase : Poor
Value for money : Good
Quote process : Substandard
Clarity of policy Information : Good
Sam
LV General Insurance
2 months ago
We’re sorry to hear you’re unhappy with the experience you’ve had with us. We’d like to look into this for you, so please drop us an email to LVGICares@lv.co.uk and we’ll take it from there. ^Sam
Online quote process very clear and simple to complete. Had to ring to confirm questions regarding adding Breakdown Cover and was answered quickly by a friendly assistant and had the issue resolved...
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