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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

5 years ago

Great service

Informed of a shipping delay which was very helpful. Very good service and good product.

Product reviews

Date of purchase: 03/02/2021

0

Trusted Customer

5 years ago

Bad Communication will never deal with again

Was not very good service at all purchased Queen bed at time of purchase there was no delays a week a goes by I contact them to see what's happening to find out there's a delay and won't be get the...

Product reviews

Date of purchase: 12/03/2021

1

AY

Ayden

Canberra

5 years ago

What Ayden said about Luxo Living:

LOVE the look & feel of the bed, but quality and finishes could be better.

The team is nothing but helpful when contacting them, however, had multiple issues around shipping the product.. Seemed like an oversight around my order, as it took nearly 4 business days to ship...

Product reviews

Date of purchase: 01/04/2021

0

Trusted Customer

5 years ago

Quick and easy service, from ordering online to delivery.

Product reviews

Date of purchase: 05/04/2021

0

Trusted Customer

5 years ago

Arrived damaged and Luxo not prepared to replace.

The bedhead arrived damaged. The back was torn and the top of the bedhead was dirty. My experience of trying to resolve this is being dealt with poorly by the company and have shown no indication...

Product reviews

Date of purchase: 18/03/2021

0

SD

Sarah Dutt

5 years ago

What Sarah Dutt said about Luxo Living:

Very happy

Great item better then I thought it would be Easy to assemble and super cute kids design

Product reviews

Date of purchase: 01/04/2021

0

NK

Nasim Kakavand

5 years ago

What Nasim Kakavand said about Luxo Living:

I have bad experience with you and never back to you

Hello I refund the chair last week but they didn’t refund money yet just say waiting to confirm. The first day told me 24-48 hours time needed but today is 11 days. Your colleagues didn’t answer me...

Support

Luxo Living

5 years ago

Hi Nasim, I understand your frustration sorry you had a bad experience with your order. Please contact us at support@luxoliving.com.au so we can make things right and investigate so this doesn't happen again.

NK

Nasim Kakavand

5 years ago

I never back to this store.

Product reviews

Date of purchase: 01/04/2021

0

SA

Sharath Ankamnal

5 years ago

What Sharath Ankamnal said about Luxo Living:

Bad logistics handling

Received only one of two packages and still waiting from 10 days. Very bad logistics handling.

Product reviews

Date of purchase: 09/04/2021

0

Trusted Customer

5 years ago

Colour was not as described. Disappointing

The item description is not accurate

Support

Luxo Living

5 years ago

Hi Chris, I appreciate your honest feedback here, and I am sorry we let you down. Please send details of the quality of the furniture you received to support@luxoliving.com.au. We work hard to maintain the quality of our products and want to make sure this doesn't happen again. - Gianne

Product reviews

Date of purchase: 03/04/2021

0

JA

John Alagha

5 years ago

What John Alagha said about Luxo Living:

I have two issues with purchases I had made and Rochelle from the online chat was able to fix both issues quickly and with no fuss, great service ! and thank you Rochelle, we have recommended our...

Product reviews

Date of purchase: 21/03/2021

0

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