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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

5 years ago

Okay

My bed was packed in 2 boxes that were delivered on different days.

Natalie

Luxo Living

5 years ago

Thank you for your feedback. We are very sorry to hear that you are unhappy with the delivery service. I will have a support representative contact you to discuss the issue. Kind Regards, Luxo Living Team

Product reviews

Date of purchase: 19/10/2020

0

Trusted Customer

5 years ago

Excellent products and fantastic customer service.

Great quality products and fantastic customer service. Fast delivery.

Natalie

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 13/10/2020

0

AW

Aloka Wanigaratna

Craigieburn

5 years ago

What Aloka Wanigaratna said about Luxo Living:

Really Really bad Service & even after 6 months no good delivery ...

I have ordered 4 chairs from Luxo living in April 2020 and they have delivered 2 really damaged chairs to me .. After contacting them with photos and email within 24 hours of delivery till today...

Natalie

Luxo Living

5 years ago

Hi Aloka, we apologise for the delay in getting back to you. Our support case officer has sorted this issue now and our replacement chairs is due for dispatch from our Sydney warehouse today and will be on its way to you. Once again, we sincerely apologize for the inconvenience.

Product reviews

Date of purchase: 26/04/2020

0

Trusted Customer

5 years ago

My bed frame never came

I ordered a bed frame on June 22 and it never arrived. It was $500!!!! Iv tried contacting them several times and they don’t reply to me. Never shopping here again.

Luxo Living Customer Service

Luxo Living

5 years ago

We are extremely sorry to hear that you are haven't received your order yet. One of our support representatives will be in touch with you to discuss how we can resolve them for you. Thank you for bringing this to our attention.

Product reviews

Date of purchase: 22/06/2020

0

Trusted Customer

6 years ago

Fast delivery, reasonable quality bed

Fast delivery, reasonable quality bed. Customer service is very bad, took a long time to resolve a simple issue.

Luxo Living Customer Service

Luxo Living

6 years ago

Thank you for your feedback. We are very sorry to hear that you are unhappy the service you have received. I will have a support representative contact you to discuss the issue. Kind Regards, Luxo Living Team

Trusted Customer

5 years ago

My case has now been resolved, and luxo living was able to rectify the issues I had. Thanks Luxo Living.

Product reviews

Date of purchase: 11/07/2020

0

NM

Natalie Milligan

5 years ago

What Natalie Milligan said about Luxo Living:

The service was great.....but I have a couple of cracks in wooden table

Product reviews

Date of purchase: 25/07/2020

0

LM

Lisa Morris

5 years ago

What Lisa Morris said about Luxo Living:

..........

Product reviews

Date of purchase: 28/07/2020

0

Trusted Customer

6 years ago

Nice couch, less than stellar delivery experience.

The item itself is lovely, very easy to assembly and looks great. A little peeved that I paid for delivery and the delivery driver didn't help us actually get the item into our apartment, just left...

Luxo Living Customer Service

Luxo Living

6 years ago

Thank you for your 4 Star Rating and awesome feedback with our product. However, the standard delivery service does not include taking the items inside, upstairs or in lifts, placement in your home or removal of packaging. But still, we look forward to having you shop with Luxo Living again.

Trusted Customer

6 years ago

You might want to clarify what exactly the delivery options are since at checkout it was decidedly unclear.

Product reviews

Date of purchase: 09/07/2020

0

Trusted Customer

6 years ago

After Sales experience dealing with Call Centre

After Sales not seemless having to deal with external Call Centre due to not being able to contact Showroom. Although Showroom Team who I dealt with primarily Amanda Pham was a pleasant positive...

Luxo Living Customer Service

Luxo Living

6 years ago

Thank you for your feedback. We are very sorry that you had difficulty contacting our Showroom. But we are glad to hear that you were happy with the service Luxo Living have provided. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 22/07/2020

0

KA

Karen

Langwarrin

6 years ago

What Karen said about Luxo Living:

I ordered a fabric storage bed for my teenage daughter. The product arrived within the time frame specified, (although the draws came about a week early on their own.) No hassles with the supplier....

Luxo Living Customer Service

Luxo Living

6 years ago

Thank you for your 5 Star Rating and awesome feedback. We apologise that it took a while for some parts of your bed to arrived. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 18/07/2020

0

Luxo Living Reviews

Kallisto Velvet Queen Bed Frame - PinkMore reviews of this product (5)View product websiteThe bed doesnt seem strong. I keep thinking it’ll break

1000TC Ultra-Soft Bed Sheet Set - Queen Black ,1000TC Ultra-Soft Bed Sheet Set - Queen WhiteMore reviews of this product (1)View product websiteExcellent quality, soft and wash well.

The DIY Decorator Chantal Scallop Velvet Chair - BlackMore reviews of this product (3)View product websiteQuality is bad and deliver damaged chairs

The DIY Decorator Zoe Stool - BlackMore reviews of this product (3)View product websiteQuality is not there as per website

Porcia Double Bed with Storage Shelves & Drawers - WhiteMore reviews of this product (3)View product websiteIt never arrived and they won’t respond to my emails

Luxo Porcia Single Solid Timber Bed - BlackMore reviews of this product (1)View product websiteBed seems reasonable quality,Drawers are slightly too thin and keep falling out of the tracks. Otherwise it seems fine

Luxo Montague Extendable Dining TableMore reviews of this product (9)View product websiteCouple of splits in wood....which I am concerned about

Luxo Smart **** Non-electric Bidet Toilet SeatMore reviews of this product (1)View product website.........................

Esben 2 Seater Velvet Sofa Bed-Teal box 1 of 1More reviews of this product (3)View product websiteLooks great, very easy to assemble.

Gold Screws for Cornelia NAT and CAP - Hardware PackMore reviews of this product (1)View product websiteQuality Product - Fair Price Point

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