How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

5 years ago

Awesome product and speedy delivery !

Support

Luxo Living

5 years ago

Thank you for your 5-Star review! We hope to see you shop with us again in the future!

Product reviews

Date of purchase: 29/12/2020

0

Trusted Customer

5 years ago

Disappointed

Item arrived damaged. No response to email sent as per FAQs page. Email sent day the item arrived.

Support

Luxo Living

5 years ago

Hi Amber, Thanks for taking the time to write a review. I am so sorry about the lack of service you received. I understand the frustration. I have shared your feedback with the management team. We want to make sure your voice is heard as we continue to improve, and please reach out to support@luxoliving.com.au if there's anything we can do to make this better. - Luxo Living Team

Product reviews

Date of purchase: 26/12/2020

0

Trusted Customer

5 years ago

Excellent service and quality

Service was excellent, product delivered within a few days. I got to choose my delivery time. The produce I bought was excellent quality and exactly as described.

Support

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 26/12/2020

0

JM

Jessica Martins

5 years ago

What Jessica Martins said about Luxo Living:

Fast and reliable service and delivery

Support

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 26/12/2020

0

Trusted Customer

5 years ago

Really solid well made bed and great customer service experience.

Excellent customer service, easy to reach and speak to. Great fast delivery. Bed is excellent quality and perfect for our needs.

Support

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 28/12/2020

0

SC

Serena Cameron

Bendigo

5 years ago

What Serena Cameron said about Luxo Living:

So soft & Light

The feel of these sheets is amazing, so soft and light. I didn't realise they were a type of microfibre when i purchased, so i thought they would be hot and stick to you. So this is my second set I...

Support

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 26/12/2020

0

KB

Karthik Bhaskar

5 years ago

What Karthik Bhaskar said about Luxo Living:

Amazing service and amazing product

Amazing service and amazing product. Love our new couch. Quality is too good. Cheaper than any other website. Thanks guys

Support

Luxo Living

5 years ago

Thank you for your 5 Star Rating and awesome feedback. We look forward to having you shop with Luxo Living again.

Product reviews

Date of purchase: 26/12/2020

0

Trusted Customer

5 years ago

Bad experience

Bad experience!!!

Support

Luxo Living

5 years ago

Hi Maggie, I understand your frustration sorry you had a bad experience with your order. Please contact us at support@luxoliving.com.au so we can make things right and investigate so this doesn't happen again. - Luxo Living Team

Product reviews

Date of purchase: 25/11/2020

0

Trusted Customer

5 years ago

Perfect for Toddler

Easy online purchase. Fast delivery great price

Support

Luxo Living

5 years ago

Thank you for your 5-Star review! We hope to see you shop with us again in the future!

Product reviews

Date of purchase: 27/12/2020

0

Trusted Customer

5 years ago

The mattress is of very good quality , it took longer that estimated to receive it and delivery charge was a bit high

Support

Luxo Living

5 years ago

Thank you for your 4-Star review! We hope to see you shop with us again in the future!

Product reviews

Date of purchase: 21/12/2020

0

Luxo Living Reviews

Octavia Fabric Bed Base with Drawers King -Dark GreyMore reviews of this product (1)View product websiteBed frame is exactly as described - it is great except you have to drill your own holes.

Luxo Lambeth 3 Seater Corner Chaise Sofa -GreyMore reviews of this product (2)View product websiteLooks like a nice sofa. Unfortunately it was damaged before arrival and is unusable

Luxo Meves Timber Outdoor Sofa Bed with Black CushionMore reviews of this product (10)View product websiteGreat product and great quality

Luxo Bayo 6 Seater Aluminium Outdoor Furniture Set - WhiteMore reviews of this product (3)View product websiteProduct is fantastic, absolutely love it.p

Luxo 1000TC Soft Bed Sheet Set - Super King Light GreyMore reviews of this product (2)View product websiteVery easy to use the website and quick delivery.

Claude 3 Seater Velvet Sofa With Chaise - Dark Forest GreenMore reviews of this product (10)View product websiteVery Nice product. So comfortable

Oslo 3 Seater PU Leather Sofa - MochaMore reviews of this product (3)View product websiteBad quality, black marks on and scratches on too! Still didn’t get my refund back! Bad service too!

Luxo Brandt Rocking Chair - PinkMore reviews of this product (2)View product websiteJust bought it and they dropped the price! Can’t get the discount!

Hilary King Single Fabric Kids Bed - GreyMore reviews of this product (2)View product websiteBed was easy to assemble, great quality at a low price and perfect height and size for my toddler.

Luxo Pro 25cm Gel Memory Foam Mattress - DoubleMore reviews of this product (2)View product websitegood value for the money, excellent quality

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?