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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

JN

Justine Nelson

5 years ago

What Justine Nelson said about Luxo Living:

STAY AWAY

BEWARE SCAM ALERT. This company deliberately take your money, send you the incorrect item and then when you have gone to the effort to send it back, do not refund your money. My saga has been going...

Support

Luxo Living

5 years ago

Hi Justine, I really appreciate you sharing your thoughts here. First off, let me apologize. I am truly sorry for your experience. I have shared your feedback with management and we are going to resolve this issue. Please share your order details with me at support@luxoliving.com.au so I can resolve this for you. - Luxo Living Team

Product reviews

Date of purchase: 26/10/2020

1

Trusted Customer

5 years ago

Worst company ,worst customer service

Worst customer service. I want to return my item and they assign to case manager . Case manager ,she dont callback , not respond to your email even so many follow up. I literally call nearly 10 time...

Product reviews

Date of purchase: 30/11/2020

0

Trusted Customer

5 years ago

Fabulous!

Fantastic service and quality products, we have been really happy with Luxo. We purchased several mattresses with them 4 years ago and they still look brand new (unlike other major brands!) - so...

Support

Luxo Living

5 years ago

Thank you for your 5-Star review! We hope to see you shop with us again in the future!

Product reviews

Date of purchase: 22/12/2020

0

Trusted Customer

5 years ago

Great company, excellent products and top-level service. Very happy!

The Luxo team did a fabulous job in their support and customer service with my purchase. Really friendly, easy to access, excellent assistance when needed. My only criticism would be in their choice...

Support

Luxo Living

5 years ago

Thank you for your 5-Star review! We hope to see you shop with us again in the future!

Product reviews

Date of purchase: 29/11/2020

0

Trusted Customer

5 years ago

very efficient in service and the item was exactly as seen on the web site

quick and easy to do

Support

Luxo Living

5 years ago

Thank you for your 5-Star review! We hope to see you shop with us again in the future!

Product reviews

Date of purchase: 08/01/2021

0

Trusted Customer

5 years ago

Shipping was a little slow & customer service wasn’t great, slow to respond or not at all

Support

Luxo Living

5 years ago

Hi Elana, Thanks for taking the time to write a review. I am so sorry about the lack of service you received. I understand the frustration. I have shared your feedback with the management team. We want to make sure your voice is heard as we continue to improve, and please reach out to support@luxoliving.com.au if there's anything we can do to make this better. - Luxo Living Team

Product reviews

Date of purchase: 07/01/2021

0

LC

Lois Clegg

5 years ago

What Lois Clegg said about Luxo Living:

bed is lovely, came earlier than expected. cannot complain at all.

Support

Luxo Living

5 years ago

Thank you for your 5-Star review! We hope to see you shop with us again in the future!

Product reviews

Date of purchase: 26/12/2020

0

Trusted Customer

5 years ago

Products are great. Delivery wait time is too long.

Product selection is good, however delivery lead time is too long. We have to wait for up to 6 weeks for delivery.

Support

Luxo Living

5 years ago

Thank you for your 4-Star review! We hope to see you shop with us again in the future! Thanks for taking the time to write a review. I am so sorry about the delivery lead time. I understand the frustration. I have shared your feedback with the management team.

Product reviews

Date of purchase: 08/11/2020

0

HE

Henry

Sydney

5 years ago

What Henry said about Luxo Living:

Terrible product, terrible service. Do not buy from Luxo Living.

I sincerely regret purchasing two bunk beds from Luxo. The quality was horrible, the paint smell was toxic and the return process took 5 weeks. It wasn't until I reminded them of the Australian...

Product reviews

Date of purchase: 11/12/2020

1

Trusted Customer

5 years ago

Worst Customer Service& supply chain

Worst Customer Service- they will screw up your order and never receive calls or give you a call back

Support

Luxo Living

5 years ago

Hi Mansi, Thanks for taking the time to write a review. I am so sorry about the lack of service you received. I understand the frustration. I have shared your feedback with the management team. We want to make sure your voice is heard as we continue to improve, and please reach out to support@luxoliving.com.au if there's anything we can do to make this better. - Luxo Living Team

Product reviews

Date of purchase: 29/12/2020

1

Luxo Living Reviews

Luxo 40cm Outdoor LED Round BallMore reviews of this product (5)View product websiteNever received the correct item so I don’t know.

Luxo 20cm Outdoor LED Round BallMore reviews of this product (2)View product websiteNever received it so how do I know.

Salen 180cm White Marble Dining TableMore reviews of this product (2)View product websiteNot as advertise. Advertise as marble in website but in product summary mention that just fake marble.

Luxo Hera Firm Latex Euro Top Pocket Spring Mattress (King Size)More reviews of this product (1)View product websiteGreat quality mattress, really firm and supportive and lasts ages

Kallisto Velvet Queen Bed Frame - GreenMore reviews of this product (4)View product websiteValue for money-wise, this is a great product. Well-built, well-packaged, easy to assemble. And this was an amazing score at about half the price (or more) than you'd pay elsewhere. My only bit of...Read more

Marily 160 x 230cm Crossroad Print Modern Floor RugMore reviews of this product (2)View product websiteThe rug we received is beautiful, so soft & colours are nicer than online photos. Great value very happy

Aquila & Fabia King Headboard & Bed Base Package-CharcoalMore reviews of this product (1)View product websitecomfortable and sturdy easy enough to put together.

2 Cape Cod Adirondack Timber Armchairs & Table Set - WhiteMore reviews of this product (2)View product websiteGood quality products as described

Antonia Natural Pine Triple Bunk Bed - WhiteMore reviews of this product (4)View product websiteHorrible quality, they actually couldn't be assembled as the pieces were incorrect. The paint smell was so toxic it gave me a nose bleed and headache while trying to assemble.

Antonia Natural Pine Triple Bunk Bed - GreyMore reviews of this product (3)View product websiteHorrible quality, they actually couldn't be assembled as the pieces were incorrect. The paint smell was so toxic it gave me a nose bleed and headache while trying to assemble.

Luxo" Selene" King Latex MattressMore reviews of this product (3)View product websiteMattress is fair quality.

Martina Fabric Bed with Storage Drawers King-AshMore reviews of this product (1)View product websiteBed is fair quality, however is missing parts to start with.

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