How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

5 years ago

Great product, delivery let down

Original date for delivery changed without notice. Was pushed back 1 month. As a result it was late as a Christmas present. Saying that it arrived on time for the new date and product is great.

Support

Luxo Living

5 years ago

Thank you for your 4-Star review! We hope to see you shop with us again in the future!

Product reviews

Date of purchase: 07/12/2020

0

NK

Nick Karantonis

5 years ago

What Nick Karantonis said about Luxo Living:

Missing parts and incorrectly labelled parts. Now my daughter does not have a bed frame

Product reviews

Date of purchase: 06/12/2020

0

AM

Alexandra Morris

5 years ago

What Alexandra Morris said about Luxo Living:

Manufacturing fault with bed base

There is a manufacturing fault with the bed base. Bed base done not completely construct. Please help.

Product reviews

Date of purchase: 30/08/2020

0

Trusted Customer

5 years ago

Great service, quality product and pricing

Support

Luxo Living

5 years ago

Thank you for your 4-Star review! We hope to see you shop with us again in the future!

Product reviews

Date of purchase: 10/01/2021

0

Trusted Customer

5 years ago

Quick delivery and very good quality furniture

Support

Luxo Living

5 years ago

Thank you for your 5-Star review! We hope to see you shop with us again in the future!

Product reviews

Date of purchase: 14/01/2021

0

NW

Nathan White

5 years ago

What Nathan White said about Luxo Living:

Great to buy from, will buy more from Luxo Living

Ease of buying, good communication and better still the speed of delivery.

Support

Luxo Living

5 years ago

Thank you for your 5-Star review! We hope to see you shop with us again in the future!

Product reviews

Date of purchase: 14/01/2021

0

BV

Bhavani Vijayakumar

Airds

5 years ago

What Bhavani Vijayakumar said about Luxo Living:

Worst

I ordered a product online. They product came damaged. I send a email and damaged product photos. 10days once response. Still my problem is not slove

Support

Luxo Living

5 years ago

Hi Bhavani, I really appreciate you sharing your thoughts here. First off, let me apologize. I am truly sorry for your experience. I have shared your feedback with management and we are going to resolve this issue. Please share your order details with me at support@luxoliving.com.au so we can resolve this for you. - Luxo Living Team

Product reviews

Date of purchase: 07/01/2021

0

Trusted Customer

5 years ago

Easy online purchase and quick delivery.

Support

Luxo Living

5 years ago

Thank you for your 5-Star review! We hope to see you shop with us again in the future!

Product reviews

Date of purchase: 14/01/2021

0

Trusted Customer

5 years ago

Extremely FRUSTRATING customer service. WARNING! PLEASE DO NOT BUY FROM THE

Absolutely HORRIBLE experience I hqd with LuxoLiving. Please do not waste your time by ordering from these guys. I had been waiting for nearly 4 months for my bedhead and they sent me falsed shipping...

Luxo Living Reviews

The DIY Decorator Chantal Scallop Velvet Chair - BlushMore reviews of this product (3)View product websiteGreat product, love the colour. Colour will vary in photos online. Refer to pictures in low and high light.

Horatia Solid Pine Timber King Single Bed Frame - WhiteMore reviews of this product (1)View product websiteMissing parts and incorrectly labelled parts

Fabia Fabric Gas Lift Storage Bed Base Queen - BlueMore reviews of this product (3)View product websiteManufacturing fault with bed base. Bed base parts do not go together. Bed base is faulty.

Aquila Extra Wide Queen Upholstered Bed Headboard - BlueMore reviews of this product (2)View product websiteBed base does not go together.

Wave Timber Outdoor Foldable Sunbed LoungeMore reviews of this product (3)View product websiteNice product, different style that you can’t find anywhere else

Andrei Velvet Accent Chair with Steel Legs - BlueMore reviews of this product (2)View product websiteVery comfy and very stylish

Luxo 'Kivi' 6 Person Traditional Finnish SaunaMore reviews of this product (1)View product websiteGreat company to deal with, thank you.

Myron PU Leather Queen Bed with LED and Storage - BlackMore reviews of this product (1)View product websiteDamaged product no response from them

Eloise Entertainment Unit with Drawers - BlackMore reviews of this product (3)View product websiteQuality product, looks great and easy to assemble

Aquila Extra Wide Queen Upholstered Bed Headboard - PinkMore reviews of this product (2)View product websiteExtremely poor customer service and their low quality bed base

Esben 3 Seater Sofa Bed-GREYMore reviews of this product (1)View product websiteGreat lounge for the price.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?