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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

HH

Hailey Heycox

5 years ago

What Hailey Heycox said about Luxo Living:

Good prices, quality is exceptional for what you pay (l.e.d. Bed frame).

Purchased bed frame 9th jan 21, absolutely no communication regarding arrival until I called 27th and 29th no one knew anything, and no contact after. Bed arrived sat 30th, without any contact...

Product reviews

Date of purchase: 09/01/2021

0

TC

Tiarne Crowe

5 years ago

What Tiarne Crowe said about Luxo Living:

Not the best experience

Disappointed big time. My outdoor setting arrived and the legs didn’t fit after waiting almost 2 weeks for it to arrive. No communication since to help rectify the situation.

Support

Luxo Living

5 years ago

Hi Tiarne, Thanks for taking the time to write a review. I am so sorry about the lack of service you received. I understand the frustration. I have shared your feedback with the management team. We want to make sure your voice is heard as we continue to improve, and please reach out to support@luxoliving.com.au if there's anything we can do to make this better. - Luxo Living Team

TC

Tiarne Crowe

5 years ago

I have sent numerous emails and still no reply

Product reviews

Date of purchase: 03/01/2021

0

Trusted Customer

5 years ago

Essendon purchase

First order with this company and I loved the item I received however I couldn’t put it together as there were a lot of missing screws (24) and bolts to.

Product reviews

Date of purchase: 09/01/2021

0

Trusted Customer

5 years ago

Bad customer service

Website easy to navigate, however their email and chat option via website is NA. (no reply) Ordered a bed and mattress. Both items were shipped separately without being informed. 2nd item was only...

Product reviews

Date of purchase: 29/12/2020

0

SA

Lismore

5 years ago

What SA said about Luxo Living:

Delivery service poor

Online tracking for deliveries would be useful. It’s been three weeks and I still haven’t received my table. I gather it was “lost”. Poor effort guys. Would not purchase from you again.

Support

Luxo Living

5 years ago

Hi Stephanie, I really appreciate you sharing your thoughts here. First off, let me apologize. I am truly sorry for your experience. I have shared your feedback with management and we are going to resolve this issue. Please share your order details with me at support@luxoliving.com.au so I can resolve this for you. - Luxo Living Team

SA

5 years ago

My table was found. I have received my table after I persuaded the local courier company to deliver it.

Product reviews

Date of purchase: 29/12/2020

1

Trusted Customer

5 years ago

Warning: Poor Customer Service

Terrible customer service No follow up Very frustrating and disgusting service Many times they would say they would call back and they did not. When I got through they would put me on hold for...

Support

Luxo Living

5 years ago

Hi Febionia, I understand your frustration sorry you had a bad experience with your order. Please contact us at support@luxoliving.com.au so we can make things right and investigate so this doesn't happen again. - Luxo Living Team

Trusted Customer

5 years ago

Well, no, you don’t understand my frustration. I have expressed my frustration many times to your customer service team but no one was interested, no one takes responsibility or cares about customer service at Luxo. All they seemed to care about is when you are buying.

Product reviews

Date of purchase: 24/10/2020

0

Trusted Customer

5 years ago

Frustrating customer service

Bed is good, however the gas struts don’t work. After sending 5 emails, 2 phone calls they keep saying someone will get back to me. You can’t contact the showroom it diverts to an overseas call...

Support

Luxo Living

5 years ago

Hi Eliza, I understand your frustration sorry you had a bad experience with your order. Please contact us at support@luxoliving.com.au so we can make things right and investigate so this doesn't happen again. - Luxo Living Team

Trusted Customer

5 years ago

I have called twice and emailed 5 times. It’s appalling customer service - you say contact us but no one contacts me or provides any kind of assistance accept an overseas call centre saying they have logged a case!

Product reviews

Date of purchase: 27/10/2020

0

AH

Audra Hopgood

MOE

5 years ago

What Audra Hopgood said about Luxo Living:

I'm sorry for such a low rating, but the delivery took forever, something l like 3-4 months after I purchased my bedhead online.

Support

Luxo Living

5 years ago

Hi Audra, Thanks for taking the time to write a review. I am so sorry about the lack of service you received. I understand the frustration. I have shared your feedback with the management team. We want to make sure your voice is heard as we continue to improve, and please reach out to support@luxoliving.com.au if there's anything we can do to make this better. - Luxo Living Team

Product reviews

Date of purchase: 06/10/2020

0

Trusted Customer

5 years ago

Luxo Rubbish

Over a month late and missing pieces with no response

Support

Luxo Living

5 years ago

Hi Ceasar, I appreciate your honest feedback here, and I am sorry we let you down. Please send details of the quality of the furniture you received to support@luxoliving.com.au. We work hard to maintain the quality of our products and want to make sure this doesn't happen again. - Luxo Living Team

Trusted Customer

5 years ago

Check ur email that’s the whole problem!!!!

Product reviews

Date of purchase: 30/11/2020

0

Trusted Customer

5 years ago

DONT SHOP HERE

Would love to rate 0, arguably the worst company and the worst customer service I’ve ever experienced. Not only was the item delayed by over 6 weeks, the lack of response to calls, emails and follow...

Support

Luxo Living

5 years ago

Hi Shane, Sorry you had a bad experience with your order. Please contact us at support@luxoliving.com.au so we can make things right and investigate. - Luxo Living Team

Trusted Customer

5 years ago

I emailed your support team no less than 11 times prior to the delayed delivery of my item and your response was one of little care or responsibility. I was told on 4 occasions a ‘Manager’ would contact me; again this was not forthcoming. If you really wanted to rectify the matter and provide even a basic level of customer service you would survive already done it, even now it wouldn’t be hard for you to contact me unless you have that many complaints that you can’t identify who I am. Unfortunately, I feel your response above is just for show.

Product reviews

Date of purchase: 19/10/2020

1

Luxo Living Reviews

Myron PU Leather Double Bed with LED and Storage - WhiteMore reviews of this product (1)View product websiteSturdy, good quality, easy to assemble, slats improve comfort of mattress

Mustique 4 Seater Rope Wicker Outdoor Sofa Set - BlackMore reviews of this product (1)View product websiteQuality is good if I could use it

Athanas Fabric Gas Lift Storage Queen Bed - Dark GreyMore reviews of this product (1)View product websiteI listed this in customer experience my mistake

Hilary Single Fabric Kids Bed - GreyMore reviews of this product (1)View product websiteLow bed perfect for my almost 3-year old toddler moving into her own big bed. Simple to set up

Asteria 18cm Firm Latex Pocket Spring Mattress - SingleMore reviews of this product (2)View product websiteItem not received yet after 1mth of order. Refer above comments. Unable to rate the mattress quality for now

Ernest 200cm Industrial Dining TableMore reviews of this product (2)View product websiteI don’t know as I haven’t received it yet. It took nearly 4 weeks but it finally came. I like the table it is as described.

Evelyn Velvet Sofa Accent Chair - GreenMore reviews of this product (2)View product websiteThis was only part of my purchase. The rest of my order was deleted.

Aquila Extra Wide King Upholstered Headboard - GreyMore reviews of this product (1)View product websiteLooks nice however it’s faulty and no one is getting back to me to fix it. Outsourced call centre keeps passing on messages to showroom but hear nothing.

Fabia Fabric Gas Lift Storage Bed Base King - GreyMore reviews of this product (1)View product websiteCan’t get passed the terrible customer service!

Fulvia Upholstered Velvet Queen Headboard w/ Wings - InkMore reviews of this product (1)View product websiteLoved the bedhead, just like in the pictures online.

Aquila & Fabia King Headboard & Bed Base Package-GreyMore reviews of this product (1)View product websiteMissing pieces, month late and no response.

Aquila Extra Wide King Upholstered Headboard - CharcoalMore reviews of this product (2)View product websiteActual colour isn’t true to photo on website. Buyer beware.

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