Good Morning,
We're truly sorry to hear about your recent experience with our service. Your feedback is essential to us, and we take your concerns very seriously. We would like to extend our sincerest apologies for any inconvenience you may have faced.
We are committed to improving our service and ensuring a better experience for all our customers. Your comments will help us in this endeavour.
Since this complaint we have resolved this issue, however if there's anything specific you'd like to share or discuss further, please don't hesitate to reach out to us directly at 020 3384 7280.
Once again, we apologize for any inconvenience and appreciate your valuable feedback.
Best regards,
Jordan