The instructions don't match the real situation - there is no barrier to lift automatically! Makes you believe you are in the wrong car park!!
Friendliness and helpfulness of staff : Poor
Arrival and exit process : Poor
Location of car park : Exceptional
Alice
Looking4Parking UK
9 years ago
Thank you for taking the time to leave us your feedback. I do apologise that you received the incorrect information; as you are aware currently we do not have any automated barriers fitted. Our pre-parking information has now been updated to avoid any further confusion. We hope you had a wonderful time on your cruise.
Date of purchase: 28/08/2016
0
Share
TC
Trusted Customer
Feefo Verified
Southampton
8 years ago
Southampton Port - Triangle Car Park - Ocean terminal
Although the website states that entry and exit to and from the carpark were operated via number plate recognition , there were no barriers to stop anyone from breaking into the vehicle and driving...
Read more
Friendliness and helpfulness of staff : Good
Arrival and exit process : Poor
Transfer service (to/from the airport) : Poor
Location of car park : Exceptional
Triangle
Looking4Parking UK
8 years ago
Hello, thank you for your feedback. We have now been operating our Cruise Parking for nearly two years and we are delighted with the hundreds of customers who have chosen to park with us. The car park is absolutely secure and fully monitored by CCTV 24 hours a day. This is all backed up on hard disk in a hi-resolution recording. Our safety credentials have been independently verified and we have been awarded the Park Mark Award. This prestigious certification is only awarded to the most secure car parks.
Date of purchase: 09/12/2017
0
Share
TC
Trusted Customer
Feefo Verified
9 years ago
Southampton Port - Triangle Car Park - Ocean terminal
I was asked for my terminal details, boarding in Southampton. The car park was a 15 minute walk from the terminal and with five bags this was too far. We needed to hail a cab to get to the...
Read more
Friendliness and helpfulness of staff : Poor
Transfer service (to/from the airport) : Poor
Location of car park : Poor
Alice
Looking4Parking UK
9 years ago
Hi Maria, we're disappointed to read your feedback, from reading your review it looks like you have departed from another terminal in Southampton. Although we are suitable for all ports in Southampton we exclusively advertise as the most convenient terminal for Ocean Terminal as we are only a matter of minutes away. Please accept our apologies for the experience.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
