Although the website states that entry and exit to and from the carpark were operated via number plate recognition , there were no barriers to stop anyone from breaking into the vehicle and driving...
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Friendliness and helpfulness of staff : Good
Arrival and exit process : Poor
Transfer service (to/from the airport) : Poor
Location of car park : Exceptional
Triangle
Looking4Parking UK
8 years ago
Hello, thank you for your feedback. We have now been operating our Cruise Parking for nearly two years and we are delighted with the hundreds of customers who have chosen to park with us. The car park is absolutely secure and fully monitored by CCTV 24 hours a day. This is all backed up on hard disk in a hi-resolution recording. Our safety credentials have been independently verified and we have been awarded the Park Mark Award. This prestigious certification is only awarded to the most secure car parks.
Date of purchase: 09/12/2017
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Trusted Customer
Feefo Verified
9 years ago
Southampton Port - Triangle Car Park - Ocean terminal
I was asked for my terminal details, boarding in Southampton. The car park was a 15 minute walk from the terminal and with five bags this was too far. We needed to hail a cab to get to the...
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Friendliness and helpfulness of staff : Poor
Transfer service (to/from the airport) : Poor
Location of car park : Poor
Alice
Looking4Parking UK
9 years ago
Hi Maria, we're disappointed to read your feedback, from reading your review it looks like you have departed from another terminal in Southampton. Although we are suitable for all ports in Southampton we exclusively advertise as the most convenient terminal for Ocean Terminal as we are only a matter of minutes away. Please accept our apologies for the experience.
Date of purchase: 29/10/2016
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Trusted Customer
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grimsby, GB
9 years ago
Southampton Port - Triangle Car Park - Ocean terminal
The car park was nowhere near the cruise terminal I asked about. I had to get in a taxi both ways.
Friendliness and helpfulness of staff : Poor
Arrival and exit process : Good
Transfer service (to/from the airport) : Poor
Location of car park : Poor
Alice
Looking4Parking UK
9 years ago
Thank you for taking the time to leave us your feedback. We have tried to make the Looking4Parking website as clear as possible by stating that the Triangle Car Park is approximately a 1 minute walk to the Ocean Cruise Terminal and highly convenient for this departure gate. We apologies for the confusion and additional cost on this for you. We hope to be welcoming you back to the Triangle Car Park in the future.
Date of purchase: 21/09/2016
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Trusted Customer
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Poole, Dorset
8 years ago
Southampton Port - Triangle Car Park - Ocean terminal
Impersonal but nevertheless very easy and hassle free.
Have used it in the past and would without hesitation use the same parking again.
Arrival and exit process : Exceptional
Location of car park : Exceptional
Triangle
Looking4Parking UK
8 years ago
Hi Malcolm, thank you for taking the time to leave your feedback and for the score of 10/10. All feedback is of value to us and your points are particularly valid. Thank you.
Date of purchase: 17/12/2017
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Trusted Customer
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Liverpool
10 years ago
Southampton Port - Triangle Car Park - Ocean terminal
Arrived at ocean car park which was right next to ship, but was informed our return dock was mayflower which we had to get a taxi to ocean car park to. I did inform the operator when booking that my...
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Friendliness and helpfulness of staff : Excellent
Arrival and exit process : Exceptional
Transfer service (to/from the airport) : Good
Location of car park : Excellent
Jen
Looking4Parking UK
10 years ago
Hi Alan, thank you for your review. We are sorry for any misunderstanding; this car park is only for and recommended for the Ocean terminal as the car park do not provide transport to any other terminal at Southampton Port, this is as per our website.
We are sorry if the agent you spoke to prior to making your booking did not make this clearer and the information will be reiterated to all agents.
Date of purchase: 28/05/2016
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Trusted Customer
Feefo Verified
UK
9 years ago
Southampton Port - Triangle Car Park - Ocean terminal
The only problem was the port staff would not let me use baggage trolleys to take cases to my car. Something that needs sorting out
Arrival and exit process : Exceptional
Location of car park : Exceptional
Alice
Looking4Parking UK
9 years ago
Hi, thank you for taking the time to leave your feedback. We will be working closely with the port to improve the transport of baggage trolleys. Thank you for making us aware of the situation.
Date of purchase: 03/09/2016
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Trusted Customer
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london, GB
10 years ago
Southampton Port - Triangle Car Park - Ocean terminal
I didn't use the transfer service. The car park was ideally located next to my cruise ship, so this was the perfect park for us...
Friendliness and helpfulness of staff : Exceptional
Arrival and exit process : Exceptional
Transfer service (to/from the airport) : Exceptional
Location of car park : Exceptional
Jen
Looking4Parking UK
10 years ago
Hi Colin, thank you for taking the time to leave us such positive feedback, we hope you had an amazing time on board the Emerald Princess and we hope to be welcoming you back to the Triangle Car Park in the future.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
