Terrible customer service from telephone side to men in car park when collecting car.
Made us wait nearly 50mins for our car even though we followed their instructions. Man on the phone was...
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Friendliness and helpfulness of staff : Poor
Process for leaving/collecting vehicle : Poor
Convenience : Exceptional
Punctuality of Meet & Greet representatives : Poor
This used to be a great service at Luton - the car was always ready for collection before they relocated to the multi-storey. The last 2 times we have used this company the staff have been as...
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Friendliness and helpfulness of staff : Exceptional
Process for leaving/collecting vehicle : Substandard
Convenience : Exceptional
Punctuality of Meet & Greet representatives : Good
May have been a particularly busy day but had to wait for a long time to drop off the keys on arrival. No sense of order as to how needed to be severed first.
On collection no staff available to...
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Friendliness and helpfulness of staff : Good
Process for leaving/collecting vehicle : Good
Convenience : Excellent
Punctuality of Meet & Greet representatives : Substandard
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