Although Luton airport is undergoing massive works, it was a thoroughly bad experience on our way home. Dropping off the car was OK but on the return we duly phoned and were told it would be 20 -...
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Friendliness and helpfulness of staff : Poor
Process for leaving/collecting vehicle : Poor
Convenience : Substandard
Punctuality of Meet & Greet representatives : Poor
We dropped the car of with Swift around midday on a Monday, the chap there didnt really engage with us and was more bothering about taking a personal phone call.
On our return (it was a late flight)...
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Friendliness and helpfulness of staff : Excellent
Process for leaving/collecting vehicle : Excellent
Convenience : Exceptional
Punctuality of Meet & Greet representatives : Excellent
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