Service was very good although I was not made aware that the collection would be at the no 3 Car Park. I waited over 30 minutes until telephoning again to find that the car and driver were actually...
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Friendliness and helpfulness of staff : Good
Process for leaving/collecting vehicle : Good
Convenience : Exceptional
Punctuality of Meet & Greet representatives : Exceptional
despite ringing 15 minutes in advance of arrival we had to wait 15 minutes for the collection driver to arrive. very impolite not at all friendly?
on return car was found to have a large scratch /...
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Friendliness and helpfulness of staff : Substandard
Process for leaving/collecting vehicle : Poor
Convenience : Good
Punctuality of Meet & Greet representatives : Poor
The floor mat and some parts of the inside of my car were covered in mud which I don't find very acceptable. I understand that the seat needed to be adjusted to accommodate a different driver and...
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Friendliness and helpfulness of staff : Poor
Process for leaving/collecting vehicle : Substandard
Convenience : Good
Punctuality of Meet & Greet representatives : Substandard
Oh dear Drivefly….! Had a terrible experience after returning to Terminal 5 on Friday 2 Jan at approx 10pm. There was a crowd of people waiting for their cars…. one woman had been waiting 2 hrs. ...
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Friendliness and helpfulness of staff : Poor
Process for leaving/collecting vehicle : Poor
Convenience : Exceptional
Punctuality of Meet & Greet representatives : Poor
Matt Kennedy
Looking4Parking UK
11 years ago
Dear Maria,
Thanks for your review.
There were some staffing issues on this particular day that are not reflective of the normal service that they provide. We have not been contacted regarding this particular issue, I have passed your comments on to the Site Manager of the car park and will contact you directly.
I’m sorry for the inconvenience you experienced.
Kind Regards
Matt – Customer Relations Advisor.
Very simple and easy and price wise was as cheap as off airport parking. Very punctual and on the return it took ages to get the lift up to the carpark level the car was literally arriving as we got...
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Friendliness and helpfulness of staff : Exceptional
Process for leaving/collecting vehicle : Exceptional
Convenience : Exceptional
Punctuality of Meet & Greet representatives : Exceptional
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