We had difficulty in finding the car park, and were informed when we rang up that some satnavs did not recognise the post code - so we were given the post code for the Premier Inn next door, and that...
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Friendliness and helpfulness of staff : Exceptional
Arrival and exit process : Exceptional
Transfer service (to/from the airport) : Exceptional
I had to wait 40 minutes for a pick up on the return journey even though I had called as instructed. When I got on the bus we waited some minutes longer for passengers who didn't turn up and then we...
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Friendliness and helpfulness of staff : Good
Arrival and exit process : Excellent
Transfer service (to/from the airport) : Substandard
Usually very organised, quick to park and be transferred to Heathrow. However, this time it took more than 10 min to find a parking space on arrival due to congestion in the parking garage, the...
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Friendliness and helpfulness of staff : Excellent
Arrival and exit process : Poor
Transfer service (to/from the airport) : Substandard
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