Firstly, I would like to thank you for taking your time to provide us with your feedback regarding your purchase of the Simple Music Player - Red. Your feedback is extremely important to us. I have emailed you regarding this feedback but have not had a response. I'm so sorry to read the problems you experienced with this product and completely understand how disappointing this can be. I noticed you did get in contact with us regarding the button that became loose and a replacement was sent. However, I can see you mention this did not fix the problem, please accept our sincerest apologies regarding this. We are always happy to help in replacing and fixing products when they become damaged or faulty.
