My purchase was supposedly shipped to me in the US on January 10 and,12 days later, I haven't received it. After sending an inquiry, I was advised by the company that it still hasn't left the UK.
Katherine
Live Better With Cancer
6 years ago
Thank you for your comments. Your order was despatched on the day your ordered, but there was a delay in the network which meant you only received this a few days ago. We do hope you are happy with your order! Thanks again for your feedback and we are sorry for the delay you experienced.
I couldn't give it "no" star but that's how I feel about it. My item ( wooden bean bag lap tray) in December and has yet to arrive. In fact, I did ask for refund a couple of days ago and just...
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Katherine
Live Better With Cancer
6 years ago
Thank you for your feedback. We are so sorry that you had a poor experience ordering from us. Unfortunately the courier we were using had internal issues which meant that our team were unable to give you an accurate portrayal of what was happening with your parcel. This has now been resolved, and the service is now delivering with the expected service level. We do apologise for the inconvenience caused, and that you were affected by these problems.
Product reviews
Katherine
Live Better With Cancer
6 years ago
Thank you for your feedback. We are so sorry that you had a poor experience ordering from us. Unfortunately the courier we were using had internal issues which meant that our team were unable to give you an accurate portrayal of what was happening with your parcel. This has now been resolved, and the service is now delivering with the expected service level. We do apologise for the inconvenience caused, and that you were affected by these problems.
Livebetterwith responded to the delayed delivery of my order by contacting the courier, identifying the problem and keeping me fully aware of the situation in the politest and friendliest manner....
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