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LCH Reviews | Customer Service Reviews for https://www.feefo.com/reviews/licensed-carriage-hire | Feefo

360 out of 1,577 reviews

Time:

Past year

Trusted Customer

10 days ago

Date of purchase: 06/06/2025

Sunday phone call

All good, apart from being called at 6.30 pm on Sunday for a review not good

Sarah

LCH

9 days ago

Thank you for taking the time to leave feedback on your hire. We do apologise for reaching out to you on a Sunday, it was never our intention to disrupt any of your personal time. However, as a vehicle breakdown provider, our services are run 7 days a week to ensure customers are kept mobile. In future, if there is a better time or preference on contact times, please do let us know, and we would be more than happy to update our records for your hire accordingly. Regards, LCH.

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Trusted Customer

10 days ago

Date of purchase: 06/06/2025

Satisfied First Time Customer in Scotland.

I was very pleased with the process of setting up my account, the help in locating a suitable vehicle when needed, the handover process and the wuslity of the vehicle.

Sarah

LCH

9 days ago

Thank you for taking the time to leave feedback on your hire. We are happy to hear you were satisfied with the vehicle and our booking process. Regards, LCH.

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Trusted Customer

11 days ago

Date of purchase: 06/06/2025

Polestar 4 while ours was in to be fixed

Quick to organise and great car!

Sarah

LCH

9 days ago

Good Afternoon, Thank you for leaving a review for LCH. We are glad to hear you were please with the vehicle we provided, and hope you enjoyed driving something a little different! Regards, LCH.

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Garry Peter Gardiner

RAINHAM ESSEX

11 days ago

Date of purchase: 06/06/2025

What Garry Peter Gardiner said about LCH:

Great service, backed up with smooth customer service

The service was excellent from start to finish, from the driver who delivered the car to the “Megan’s” whose customer service was exemplary. As a customer it is a refreshing change to have staff that...

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Sarah

LCH

6 days ago

Good Morning, Thank you for taking the time to leave feedback. We are glad to hear that our service met your expectations, we think our 'Megan's' are great too, and will ensure your kind words are shared with them! Regards, LCH

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Trusted Customer

11 days ago

Date of purchase: 05/06/2025

Excellent

Excellent as always

Sarah

LCH

6 days ago

Thank you for taking the time to leave feedback. Regards, LCH.

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Alphonse Kablan

London

13 days ago

Date of purchase: 05/06/2025

What Alphonse Kablan said about LCH:

The service was good but unlikely for me the car was defective.

Sarah

LCH

6 days ago

Good Afternoon, Thank you for taking the time to leave feedback on your recent hire. We are sorry to hear that you experience issues with the light on the vehicle we supplied. Unfortunately vehicles can become defective without warning so we do apologise for any inconvenience this caused. I hope that the second vehicle we supplied met your expectations. Regards, LCH.

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Trusted Customer

13 days ago

Date of purchase: 05/06/2025

Great service

Very easy service via Polestar/Volvo and LCH. Good comms. Polite staff.

Sarah

LCH

6 days ago

Good Morning, Thank you for taking the time to leave feedback, we are glad to hear our service met your expectations. Regards, LCH.

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Adam Calvin

Cramlington

14 days ago

Date of purchase: 01/06/2025

What Adam Calvin said about LCH:

5 star service!

First class service, very good communication from picking the vehicle up and dropping off, would definitely use you again.

Sarah

LCH

6 days ago

Good Morning, Thank you for taking the time to leave feedback on your recent hire. Regards, LCH.

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Trusted Customer

14 days ago

Date of purchase: 04/06/2025

Good service start to finish

Very good communication from the first point of contact. Prompt identification of car which was delivered within stated time frame. Good experience overall at all stages from start to off hire.

Sarah

LCH

6 days ago

Good Afternoon, Thank you for feedback, we are glad to hear that your hire experience went smoothly. Regards, LCH.

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Samantha Meredith

Birmingham

14 days ago

Date of purchase: 04/06/2025

What Samantha Meredith said about LCH:

LCH were both efficient and professional. Great customer service and the car was so good I didn’t want to give it back!

Sarah

LCH

6 days ago

Good Afternoon, Thank you for taking the time to leave a review. We are glad you enjoyed your experience with the LCH vehicle. Regards, LCH.

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About LCH

Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.

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0345 890 1000

390 Centennial Park, Elstree, Borehamwood, Hertfordshire, WD6 3TJ, United Kingdom