This was one of the best customer service experiences I've had. The website ordering was easy, price was very reasonable, shipping was a non-issue and arrived from NY to AZ within 4 days. For 360 lbs...
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Tyler Jones
Poolsupplies.com
2 years ago
Thank you so much for taking the time out to leave this fantastic review! We work hard to meet expectations like yours and we're happy to hear we hit the mark for you.
Product reviews
Date of purchase: 30/09/2023
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Trusted Customer
Feefo Verified
2 years ago
There was a little delay in shipping my order. I contacted Sam and he promptly had my order shipped out that afternoon.
I purchased the Buffalo Blizzard Ripstopper pool cover. The cover began tearing as soon as I attached tiedowns to the grommets. With barely any stretch to the cover. It's supposed to be a 12 year...
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Rachel Jennetti
Poolsupplies.com
2 years ago
Hi William! We apologize for your cover tearing. This can happen for a variety of reasons, including improper storage, damage in transit, or factory faults. We would love to assist you with your order. Please contact our customer support experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST. Thank you for your feedback!
Product reviews
Rachel Jennetti
Poolsupplies.com
2 years ago
Hi William! We apologize for the inconvenience. We would love to assist you with your order. Please contact our customer support team at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST for assistance. Thank you for your feedback!
Rachel Jennetti
Poolsupplies.com
2 years ago
Hello William! We are so glad you enjoyed your closing kit! We hope you enjoy it just as much when you open your pool to crystal-clear water next spring! Thank you for your feedback!
I always order my pool supplies from Poolsupplies.com They offer great products at great prices, they send me coupon codes for free shipping and handling, they always ship my order fast and I know...
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Tyler Jones
Poolsupplies.com
2 years ago
Thank you so much for taking the time out to leave this great feedback! We work hard to meet expectations like yours and we're happy to hear we hit the mark for you.
Product reviews
Tyler Jones
Poolsupplies.com
2 years ago
That is great to hear!
Tyler Jones
Poolsupplies.com
2 years ago
Thank you for this honest feedback.
Date of purchase: 30/09/2023
0
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Trusted Customer
Feefo Verified
2 years ago
I’m happy with their service,,they got my order shipped in a very timely manner (I believe it was the next day). The only problem is that was 10 days ago and I have yet to receive it. My local Post...
The product arrived in very good time. But two of the double water bags do not hold water in one part. I have not contacted customer service about this, as they seem to do the job anyway, but it...
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Rachel Jennetti
Poolsupplies.com
2 years ago
Hi Pam! Thank you for reaching out regarding your order. We are sorry that you are experiencing these issues, and we would like to encourage you to reach out to our customer support team at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST for assistance. Thank you for your feedback!
Product reviews
Rachel Jennetti
Poolsupplies.com
2 years ago
Hi Pam! We apologize that you are experiencing this issue. We would love to assist you with your water bags. Please get in touch with our customer support team at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST. Thank you for your feedback!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
