Thank you very much for taking the time to leave us some thorough feedback. To begin with, I apologise for the unpleasant experience you had regarding some areas of your tour whilst in Germany. I can assure you that this has been duly noted and fed back to the relevant departments for further investigations. Despite this, I am happy that you did enjoy other aspects of your holiday, I do hope that we can welcome you back onto a tour with us again, it would be lovely to see you.
Regards, Adam