Good AfternoonThank you for your feedback and I’m really sorry you did not have the fabulous experience we, and you, would have wanted.If you spotted any potential maintenance problems or were disappointed with the standards of cleanliness and equipment during your cruise, our local teams are contactable throughout your cruise in case you have questions or need help.If we can be of any further help at all, please feel free to contact our team at customerservice@leboat.comThe Le Boat Team