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Lark Music Reviews | Customer Service Reviews for https://www.feefo.com/reviews/lark-music | Feefo

73 out of 346 reviews

Time:

Past year

Alexandra

London

2 months ago

Date of purchase: 24/03/2025

What Alexandra said about Lark Music:

Bought out my previous insurer, offered higher rate, no direct debit - not

Bought out my previous insurer, offered higher rate, no direct debit - not at all what I signed up for.

Fay W

Lark Music

2 months ago

Dear Alexandra, Thank you for taking the time to leave feedback. As manager of Lark Music I will fully review this for you and reach out to you personally, Kind Regards Fay Watts

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Tony

2 months ago

Date of purchase: 07/01/2025

What Tony said about Lark Music:

Great service best price

Lark provided exactly the insurance cover I needed for my Steinway Grand at the best price, and hundreds of pounds less than I had been paying as extension to my home contents policy with standard,...

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Alex

London

2 months ago

Date of purchase: 19/02/2025

What Alex said about Lark Music:

Good experience so far!

Helen has been brilliant to deal with - so helpful and knowledgeable. Have had a good experience with Lark Music so far!

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Trusted Customer

2 months ago

Date of purchase: 10/02/2025

Hmm - not impressed so far!

I was not impressed - having set up a new policy I kept getting communications from Lark saying that my policy had expired and that I was no longer covered. This required getting in touch with them...

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Fay W

Lark Music

2 months ago

Hi, Thank you for taking the time to leave a review. I have reviewed your file and can see that as part of the transfer from Allianz to Lark Music there was lack of clarity on our side, which lead to you having multiple quotes open. I can only apologise for this confusion caused and that you had to reach out to us to get answers. I will be in touch via email to discuss further, Many thanks

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Trusted Customer

2 months ago

Date of purchase: 10/03/2025

Great service

Emma Fletcher was fantastic listened to my needs and sorted out the policy for me. Thank you

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Mauricio

Yavne

2 months ago

Date of purchase: 04/02/2025

What Mauricio said about Lark Music:

LARK INSTRUMENTS INSURANCE it is worth!

The service is amazing, and prices are affordable, for everyone. With Lark insurance, if something happens to your instruments, the reclaim is very fast, the treatment is amazing.

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Andrew

Bury St Edmunds

2 months ago

Date of purchase: 14/03/2025

What Andrew said about Lark Music:

Confused? I am

Very confusing. You seemed to be offering me two competing proposals at the same time, even after I had paid for the first one. a case of the left hand does not know what the right hand is doing?

Fay W

Lark Music

2 months ago

Dear Andrew, I am very sorry for the confusion caused at our end. I can see that the policy is set up and in place now, and you shouldn't be receiving conflicting messages going forward. I will however ensure this feedback is passed on to avoid this in future, Kind Regards Fay

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Julie

Beaconsfield

2 months ago

Date of purchase: 03/02/2025

What Julie said about Lark Music:

Highly Recomnend

The process was quick and easy; communication and customer service were excellent; and the range of cover was exactly what I needed. Highly recommend.

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Jane

Hampshire

2 months ago

Date of purchase: 23/02/2025

What Jane said about Lark Music:

No follow up or policy sent

I haven’t received a copy of my policy

Fay W

Lark Music

2 months ago

Dear Jane, Thank you for getting in touch and bringing this to my attention. I have reached out via email with your documentation, and to let you know I am reviewing this internally, Kind Regards Fay Watts

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Trusted Customer

2 months ago

Date of purchase: 24/01/2025

Good

Sent annual renewal papers as usual

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About Lark Music

As one of the leading musical instrument insurance brokers in the world with over 25 years’ experience in our field, we are trusted by professionals and world-renowned musicians. Our policy has been specifically designed for musicians, and allows you to play your instrument with complete peace of mind. Our bespoke business insurance policy for dealers is crafted with your individual needs in mind and can provide cover for all of your stock, tools, materials, and machinery. In addition, we realise that our responsibility extends beyond insurance and pride ourselves on our unique involvement in the arts through our support of a number of musical organisations.

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0207 543 2886

Ibex House, London, Greater London, EC3N 1DY, United Kingdom