Kinetik Wellbeing Shop Reviews

Hi Sue. I'm sorry that you feel you've had a negative experience with us. Referring to our latest correspondence, we are following our refund procedure and we apologise that this process has taken a little longer than you expected. As the item is still under warranty and you have a receipt you will be refunded once the item is returned to us. With all medical devices it is important to investigate the issue. We get asked similar questions and often making sure everything is set up correctly can resolve the issue. We aim to meet the highest standard and service with all our products and hope to resolve this immediately. Kind regards - Molly @ Kinetik