Kinetik Wellbeing Shop Reviews

Hello - we are sorry to hear about this experience and thank you for taking the time to report how you feel. It’s really frustrating when your order isn’t delivered as planned and we will investigate why you were not called by the courier which would seem to be easier than taking the parcel back to the depot - and clearly better service. We recognise that we are judged by the couriers we use even if individual deliveries are not in our direct control so rest assured we will follow this up in order to improve our service.

Hello - thank you for taking the time to provide feedback about your recent experience. We are sorry to hear that the first blood pressure monitor from Amazon needed to be returned and that the courier was trying to deliver the second one you’d ordered from us to the wrong address. To cap it all you didn’t have a printer for the return label when you decided to return the second one. Firstly we sincerely apologise for this experience which is below the standard anyone should expect. We will investigate the situation with the courier to understand the issue with the address and finally we will consider what additional support we can offer to make returns easier for customers who do not have a printer. Thank you again for the feedback. We hope you can accept our apologies because I can assure you this is not the experience we set out to deliver so I can really empathise with your frustrations. We do hope we can be of service again in the future to prove we can do better.