I complained about how much the machine shook when using the scraping blade but it was dismissed without any concern.
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Gemma
Kenwood
1 year ago
Good Morning,
Thank you for taking the time to share your experience with Kenwood.
We are sorry for the issues you have experienced, did you know that the bowl tools can be height adjusted so that the either sit lower or higher in the bowl as required? I have popped a short video below on how to do this.
https://www.youtube.com/watch?v=io-36JR5hp4
regarding creaming beater there will be slight movement as the rubber has very tight contact with the metal bowl to ensure ingredients such as butter and sugar are creamed together well.
If you have any further questions our customer care team can be reached via the link below.
https://www.kenwoodworld.com/en-gb/contact-us
many thanks
Gemma, Kenwood UK
Date of purchase: 19/06/2024
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Trusted Customer
Feefo Verified
1 year ago
Satisfied with delivery
Recommends
Product reviews
Date of purchase: 29/01/2025
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Trusted Customer
Feefo Verified
1 year ago
Satisfied with delivery
Recommends
Product reviews
Date of purchase: 29/01/2025
0
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Trusted Customer
Feefo Verified
2 years ago
Satisfied with delivery
Recommends
Excellent
Product reviews
Date of purchase: 03/06/2024
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Trusted Customer
Feefo Verified
2 years ago
Satisfied with delivery
Recommends
Product reviews
Date of purchase: 17/06/2024
0
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AN
Angela
Feefo Verified
COVENTRY
2 years ago
Satisfied with delivery
Recommends
What Angela said about Kenwood:
Thorough pleased
Product reviews
Date of purchase: 17/06/2024
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AL
Aleksandra
Feefo Verified
Wrexham
2 years ago
Dissatisfied with service
Satisfied with delivery
Recommends
What Aleksandra said about Kenwood:
Disappointed I’ve received no response from their customer service team
Gemma
Kenwood
2 years ago
Good Afternoon,
Thank you for sharing your experience with us.
I have taken a look into your contact with our customer care team and can advise that our team have sent you an email requesting some product information to enable your issue to be resolved.
I have sent an email to you directly to ensure that you have received all details required.
Many Thanks
Gemma
AL
Aleksandra
2 years ago
Hi Gemma. I only received a response to the second message I have sent. I have already provided all the details requested in my first message.
With 70 years of design and engineering expertise, Kenwood is dedicated in offering innovative products that deliver exceptional reliability and durability to ensure ongoing performance to withstand the rigours of everyday cooking
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With 70 years of design and engineering expertise, Kenwood is dedicated in offering innovative products that deliver exceptional reliability and durability to ensure ongoing performance to withstand the rigours of everyday cooking