Provided incite into what i can do to improve my communication felt some things were difficult to apply to my role or things that were beyond my control
There was some information that would benefit my current skills, i like the fact that you can score your customer service skills, because it makes you realise that there is more to learn after...
About 10% was helpful, rest was fairly common sense
Mark
Kent Trainers
4 years ago
Hi Nathan,
We are sorry to hear that you felt the course was not relevant to you. The feedback received from your colleagues who also attended the course, has been very positive.
The theory and models used throughout this course were not known to all, except for those people who have had similar training before.
Your colleagues identified current problems within your department and came up with solutions on how to rectify these service issues, so I’m hoping this alone was worth your time attending.
I would be interested to talk further with you to understand how we could have made the course more relevant to your needs. Please let me know when it would be convenient to discuss this further.
Kind regards,
Suzanne Shaw
Director of Training
A leading provider of personal and business training courses, Kent Trainers offers a wide range of highly effective, quality training programmes, designed to help develop both the skills and capability of individuals and teams.
Courses can be delivered either in-person or online. In addition, we provide customers with
in-house training solutions, tailor-made to their business needs and learning objectives.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A leading provider of personal and business training courses, Kent Trainers offers a wide range of highly effective, quality training programmes, designed to help develop both the skills and capability of individuals and teams.
Courses can be delivered either in-person or online. In addition, we provide customers with
in-house training solutions, tailor-made to their business needs and learning objectives.
