The item rarely get delivered together. Although I have paid for the whole consignment online, I am then invoiced for follow on items and then chased for payment.
Charlotte
KCS Education
5 years ago
Good Afternoon, Many thanks for your feedback.
Unfortunately our website does this and this is being looked into by our web team to try and make this a better service. Going forward to stop this I would advise paying on account therefore you will only be invoiced for the items you receive at that time and you can call up and pay via card at point of invoice. Then any to follow items will be invoiced once they are back into stock and sent out to you. Hope this helps, if you have any further questions or queries please do not hesitate to contact us.
Kind Regards,
Charlotte Kingsbury
Product reviews
Date of purchase: 24/11/2020
0
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SS
St Marys Island Ce (aided) Primary Sch
Feefo Verified
5 years ago
What St Marys Island Ce (aided) Primary Sch said about KCS Education:
Prompt delivery, easy ordering on the website.
Product reviews
Date of purchase: 26/11/2020
0
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Trusted Customer
Feefo Verified
5 years ago
I can order on line, next day delivery, friendly, professional drivers
KCS used to be a very efficient company that was a pleasure to deal with but in recent months this has become quite the opposite. They take ages to answer the phone, literally on many occasion I have...
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Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately due to the current world pandemic our suppliers are struggling to get some goods. Our inventory team and our procurement team our working around the clock chasing suppliers and trying to source alternatives, i do apologise if some stock lines are not available. Our phone lines are open Monday - Friday 8am - 5pm, we are experiencing a high demand in calls and the customer experience team are answering the phones as fast as they can to solve everyone's queries/orders, please do hold and your call will be answered alternatively please do not hesitate emailing us at customerexperience@kcs.co.uk were we will be willing to assist you, get your call returned and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Product reviews
Date of purchase: 20/11/2020
0
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AN
Alphabets Childrens Nursery
Feefo Verified
5 years ago
What Alphabets Childrens Nursery said about KCS Education:
Speedy delivery
Product reviews
Date of purchase: 19/11/2020
0
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CC
Cranbrook Parish Council
Feefo Verified
5 years ago
What Cranbrook Parish Council said about KCS Education:
Still haven't been delivered, diabolical service!
Charlotte
KCS Education
5 years ago
Good Morning,
Many thanks for leaving us a review. Unfortunately item 06100518 was currently out of stock and due to the current pandemic our suppliers were struggling to get goods. The item has now arrived back in stock and has been allocated to you order. Our transport attempted delivery on 23/11 and the office was closed. The delivery is now coming back out to you tomorrow.If you have any further items that haven't arrived or any other queries please do not hesitate on calling our customer experience team on 0800 281 9440 or emailing us at customerexperience@kcs.co.uk were we will be willing to assist you and answer any questions you may have.
Kind Regards,
Charlotte Kingsbury
Customer Experience Executive
Product reviews
Date of purchase: 12/10/2020
0
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Trusted Customer
Feefo Verified
5 years ago
Prompt delivery, Good product.
Product reviews
Date of purchase: 18/11/2020
0
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TH
Trillium Montessori House
Feefo Verified
5 years ago
What Trillium Montessori House said about KCS Education:
Brilliant service as usual. So quick on delivery!
Product reviews
Date of purchase: 19/11/2020
0
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US
Upland Primary School
Feefo Verified
5 years ago
What Upland Primary School said about KCS Education:
Excellent service. Next day delivery if ordering before midday. Customer service center very helpful.
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