Hotel room was good, comfortable and well maintained. Breakfast at hotel was fine. The evening meal main courses were very disappointing.and need upgrading. e.g a very basic serving of shepherds pie...
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Value for Money : Good
Itinerary : Excellent
Driver : Exceptional
Courier : Excellent
Coach : Substandard
Hotel : Substandard
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your detailed feedback. We’re pleased to hear you found the hotel room comfortable and well maintained, and that you enjoyed the breakfast. We’re sorry to learn that the evening meals, dietary arrangements, and bar offerings did not meet expectations, and we will ensure your comments are shared with the relevant teams. We also regret that the coach facilities did not provide the comfort expected, particularly regarding noise, space, and accessibility.
On a positive note, we’re delighted you enjoyed the Normandy beaches excursion and that Mathilde provided such knowledgeable guiding. It’s also great to hear you enjoyed the other towns visited, especially Rouen, and we appreciate your helpful observations for future planning.
very good holiday met some very nice people but met some not so nice hotel very nice and the staff would give 5*
Value for Money : Excellent
Itinerary : Excellent
Driver : Exceptional
Safe Operating Procedure : Excellent
Courier : Exceptional
Coach : Exceptional
Hotel : Excellent
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your feedback. We are pleased to hear that you enjoyed your holiday overall and met some lovely people along the way. We will be sure to pass on your kind comments.
My wife and I wanted a break where everything was provided and we got that. We enjoyed the holiday. Would have been 5 star but we had a couple of niggles. The hotel was well situated and the food...
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Value for Money : Excellent
Itinerary : Good
Driver : Exceptional
Safe Operating Procedure : Exceptional
Courier : Excellent
Coach : Exceptional
Hotel : Excellent
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your feedback. We’re delighted you and your wife enjoyed your break and found the hotel well situated with very good food. We also appreciate your comments regarding the itinerary, unscheduled stops, and the information provided at drop-off points, and we will ensure these are reviewed. It’s good to hear the driver and courier handled matters well and that the feeder arrangements worked so smoothly. We look forward to welcoming you again in the future.
I think the hotel only gets 4* because it has a swimming pool.I have been on much better 3* hotel trips with Johnsons. The food was mediocre, not a great deal of choice, no salads on offer. Hotel...
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Value for Money : Good
Itinerary : Good
Driver : Exceptional
Safe Operating Procedure : Excellent
Courier : Good
Coach : Exceptional
Hotel : Good
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your feedback. We’re sorry to hear the hotel did not meet your expectations and appreciate your comments regarding the food, facilities, and overall condition of the property. We’re pleased to hear you found the beds comfortable and appreciate you taking the time to share your experience.
I personally found all the different stairs in the hotel difficult but the room, service and meals were very good.
I also found the steps to the boats difficult to navigate but again that was my...
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Value for Money : Excellent
Itinerary : Excellent
Driver : Exceptional
Courier : Exceptional
Coach : Exceptional
Hotel : Excellent
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your feedback. We’re pleased to hear you found the hotel room, service, and meals very good, and that the island visits were well organised with a helpful guide. We also appreciate your comments regarding accessibility at the hotel and on the boats, as well as the long journey home following the change from flying to ferry travel, which we will ensure are reviewed. We’re delighted to hear Sue provided excellent support throughout and will be sure to pass on your kind recognition.
This trip enabled me to realise a long-held ambition to get to the top of Snowdon. Luckily the weather was kind and we were treated to stunning views in Eryri.
Attraction : Exceptional
Value for money : Exceptional
Driver : Exceptional
Coach : Exceptional
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your feedback. We’re delighted to hear you were able to fulfil a long-held ambition to reach the summit of Snowdon and that you were rewarded with such stunning views in Eryri. We’re very pleased you enjoyed this special experience.
An excellent holiday with a great driver and courier. Very interesting itinerary. Good hotel, restaurant, meals and staff.
Value for Money : Exceptional
Itinerary : Exceptional
Driver : Exceptional
Safe Operating Procedure : Exceptional
Courier : Exceptional
Coach : Exceptional
Hotel : Exceptional
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your feedback. We’re delighted to hear you had an excellent holiday and that both the driver and courier provided great service. We’re also pleased you enjoyed the interesting itinerary, hotel, meals, and staff. We hope to welcome you on another Johnsons holiday in the future.
What a beautiful area the Dales are. With Interesting excursions. Hotel and food excellent, couldn't fault it.
Would l go again? Yes
Value for Money : Exceptional
Itinerary : Exceptional
Driver : Exceptional
Safe Operating Procedure : Exceptional
Courier : Exceptional
Coach : Exceptional
Hotel : Exceptional
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your feedback. We’re delighted to hear you enjoyed the beautiful Yorkshire Dales, the interesting excursions, and that you found the hotel, food, and overall experience excellent. We really appreciate your kind comments and are pleased to hear you would choose to travel again.
Thank you for your feedback. We’re delighted to hear that Tracy and Richard provided such great care throughout your trip. We will be sure to pass on your kind comments to them.
Thoroughly enjoyed the tour. Minor changes in the hotel restaurant would really enhance the experience. More fruit at breakfast, little more choice in evening meal ( perhaps a salad and a fish every...
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Value for Money : Excellent
Itinerary : Excellent
Driver : Exceptional
Safe Operating Procedure : Exceptional
Courier : Exceptional
Coach : Exceptional
Hotel : Excellent
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your feedback. We’re pleased to hear you thoroughly enjoyed the tour and appreciate your helpful suggestions regarding improvements to the hotel restaurant, including increased breakfast variety, additional evening meal choices, and more consistent service timing. Your comments have been noted and will be shared with the relevant teams.
Johnsons Coaches is a multiple award winning operator based just outside Birmingham in the West Midlands. We offer specialist coach hire, holidays, day trips, bus services and plenty more.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Johnsons Coaches is a multiple award winning operator based just outside Birmingham in the West Midlands. We offer specialist coach hire, holidays, day trips, bus services and plenty more.