Driver: efficient and cheery.
Courier: worked hard to sort out (many) problems at the hotel but directions/information at times confusing. Some plans changed without prior notice.
Hotel: Did not...
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Value for Money : Good
Itinerary : Excellent
Driver : Excellent
Safe Operating Procedure : Excellent
Courier : Excellent
Coach : Excellent
Hotel : Good
Coach Cleanliness : Excellent
Ellie
Johnsons Coaches
1 month ago
Thank you for your detailed feedback. We’re sorry to hear that the hotel and dining experience did not meet expectations and appreciate you highlighting the inconsistencies, service issues, and room facilities. We also note your comments regarding changes to plans and communication during the trip.
We’re pleased to hear the driver was efficient and cheery, and that the courier worked hard to resolve issues during your stay. Your comments have been shared for review.
Driver John excellent. Hotel excellent although food very rich and I would have welcomed something plain. We went to Dartmouth on the Saturday so cannot comment on coach visit to Brixham and...
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Value for Money : Exceptional
Itinerary : Excellent
Driver : Exceptional
Coach : Excellent
Hotel : Exceptional
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your feedback. We’re delighted to hear John provided an excellent service and that you found the hotel to be of a high standard. We note your comments regarding the richness of the food and your preference for something plainer. We also appreciate your observations on the itinerary and the alternative visit to Dartmouth.
Des the courier was more than outstanding. Caring and kind. Adrian excellent also. Hotel rather cramped and jaded, but food and staff were excellent. Lovely holiday, and 6 days rather than the...
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Value for Money : Exceptional
Itinerary : Exceptional
Driver : Exceptional
Courier : Exceptional
Coach : Exceptional
Hotel : Excellent
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your lovely feedback. We’re delighted to hear that Des and Adrian both provided excellent service, and we will ensure your kind comments are passed on to them. We’re also pleased you enjoyed the food, staff, and the extended 6-day itinerary. We appreciate your comments regarding the hotel and will ensure these are noted.
The holiday was very enjoyable made more so by the courier, Georgina, she made the holiday by her attention to all of us both on the coach , in the hotel and during the days out, nothing was to much...
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Value for Money : Exceptional
Itinerary : Exceptional
Driver : Exceptional
Safe Operating Procedure : Exceptional
Courier : Exceptional
Coach : Exceptional
Hotel : Exceptional
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your lovely feedback. We’re delighted you had such an enjoyable holiday and that Georgina provided such attentive and caring service throughout. We will ensure your kind comments are passed on to her and to the wider team.
A great tour all round.For the future you must include a tour of the Waterford Crystal Glass factory in your costing during the free day in Waterford.All hotels used on the tour were excellent....
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Value for Money : Exceptional
Itinerary : Exceptional
Driver : Exceptional
Courier : Exceptional
Coach : Exceptional
Hotel : Exceptional
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your lovely feedback. We’re delighted you enjoyed the tour and that the hotels, food, and service all met your expectations. We appreciate your suggestion regarding including a visit to the Waterford Crystal factory on the free day in Waterford, and we will ensure this is passed on for consideration. We’re very pleased you had another enjoyable holiday with Johnsons.
Can't fault this holiday, hotel and it's position, staff and food all excellent. Itinerary good with reasonable time for ourselves.
Value for Money : Exceptional
Itinerary : Exceptional
Driver : Exceptional
Courier : Exceptional
Coach : Exceptional
Hotel : Exceptional
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your feedback. We’re delighted to hear you enjoyed the holiday, the hotel, and its location, as well as the staff, food, and itinerary. We’re pleased you also appreciated having some free time built into the tour and hope to welcome you again on a future Johnsons holiday.
A pity that this tour was not up to the standard that we expected from Johnson’s coach holidays. Our first two experiences were excellent.
This tour was so disappointing. We were not told that our...
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Value for Money : Substandard
Itinerary : Excellent
Driver : Good
Courier : Substandard
Coach : Poor
Hotel : Good
Coach Cleanliness : Good
Ellie
Johnsons Coaches
1 month ago
Thank you for your detailed feedback. We are very sorry to hear that this tour did not meet the standard you have previously experienced with Johnsons, and we apologise for the issues raised regarding joining arrangements, coach condition, refreshments, accessibility, and aspects of the hotel catering. We also regret the delays on your return journey and the lack of a timely, detailed response to your complaint. Your comments have been taken seriously and will be reviewed with the relevant teams.
We really enjoyed our break in Sidmouth, the Hotel was first class the staff the service was spot on. The Victoria is our best Hotel so far.
The transport to and from Sidmouth also good thanks to...
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Value for Money : Exceptional
Itinerary : Exceptional
Driver : Exceptional
Courier : Exceptional
Coach : Exceptional
Hotel : Exceptional
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your lovely feedback. We’re delighted you enjoyed your break in Sidmouth and that The Victoria, along with its staff and service, made such a positive impression. We’re also pleased to hear Phil and Fiona provided excellent support throughout your journey. We really appreciate your kind comments and look forward to welcoming you back in October.
What a lovely, happy holiday we have just had. Our courier , Georgina was great, always a smile on the her face and only her second time of being a. courier.
Our only criticism is that the trip to...
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Value for Money : Exceptional
Itinerary : Excellent
Driver : Exceptional
Safe Operating Procedure : Exceptional
Courier : Exceptional
Coach : Exceptional
Hotel : Exceptional
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your lovely feedback. We’re delighted you had such a happy holiday and that Georgina, along with the drivers, provided excellent and helpful service throughout your trip. We also appreciate your comments regarding the itinerary and will ensure these are taken into consideration for future planning. We look forward to welcoming you on another Johnsons holiday.
Johnsons Coaches is a multiple award winning operator based just outside Birmingham in the West Midlands. We offer specialist coach hire, holidays, day trips, bus services and plenty more.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Johnsons Coaches is a multiple award winning operator based just outside Birmingham in the West Midlands. We offer specialist coach hire, holidays, day trips, bus services and plenty more.