Coach was not as advertised, it was not a club class extra legroom coach. I had no experience of the advertised coach but one fellow passenger said this was not up to Johnsons usual standard of...
The coach travel was comfy and clean only issues were we never got back till 2 hours after estimated time of arrival due to driver stopping for rest break and reset if taco which surely isn't...
The trip was ideal for the location and the attractions we wanted to visit....mainly Imperial War Museum(North). Had a fantastic time and drop-off was central to all amenities. Excellent...
If you arrive at Johnsons Coach Henley Depot and see a red coach with large white lettering ALPINE COACHES avoid it .! Especially if on along journey to Scotland . The reason why this very basic...
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Value for Money : Excellent
Itinerary : Excellent
Driver : Exceptional
Courier : Exceptional
Coach : Poor
Hotel : Excellent
Coach Cleanliness : Excellent
Ellie
Johnsons Coaches
1 month ago
Thank you for your feedback. We apologise that the replacement coach did not meet your expectations and appreciate your understanding regarding the unforeseen vehicle change. We're pleased the refund went some way towards addressing the inconvenience, and we hope to welcome you on board again soon.
Recently returned from a few days in Cornwall staying at the Falmouth Hotel. The holiday was good but not up to the standard we are used to from Johnsons. Our courier, Hilary, and driver, Lewis,...
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Value for Money : Excellent
Itinerary : Excellent
Driver : Exceptional
Courier : Exceptional
Coach : Excellent
Hotel : Excellent
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for taking the time to share your feedback. We're sorry that several aspects of your holiday fell short of the high standards you expect from us. We appreciate your kind words about Hilary and Lewis, who will be delighted to receive your praise. Your comments regarding the coach, hotel and return journey have been noted and will be reviewed with the relevant teams. We hope to have the opportunity to welcome you on a future holiday.
This tour could have been so much better with a bit more planning in advance. We didn't get to the hotel until 9.45pm on the day of arrival and were lucky to get dinner. Maybe on overnight stop en...
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Value for Money : Excellent
Itinerary : Good
Driver : Exceptional
Courier : Exceptional
Coach : Exceptional
Hotel : Excellent
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for your detailed feedback. We're sorry the tour did not run as smoothly as planned and appreciate your comments, which will be reviewed with our operations team. We're delighted to hear that Tracey and Jackie looked after you so well despite the challenges, and we'll be sure to pass on your kind words to them.
The Falmouth Hotel has a lot of potential,, but let itself down, as far as dealing with a coach party. The food., particularly the main course very poor, vegetables inedible (broccoli appeared to...
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Value for Money : Good
Itinerary : Good
Driver : Exceptional
Courier : Exceptional
Coach : Exceptional
Hotel : Good
Coach Cleanliness : Exceptional
Ellie
Johnsons Coaches
1 month ago
Thank you for taking the time to share your feedback. We're sorry the hotel and dining experience did not meet your expectations, and we appreciate your comments regarding the itinerary. We're delighted to hear that Hilary and Lewis provided such excellent service throughout your holiday, and we'll be sure to pass on your kind words to them.
The driver never took our names when getting onto the coach or show our ticket, so what was the point of paying for a ticket as anyone could of just walked on. Then our seats that we had selected...
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Attraction : Poor
Value for Money : Good
Driver : Poor
Coach : Substandard
Coach Cleanliness : Good
Ellie
Johnsons Coaches
1 month ago
Thank you for your feedback. We're sorry to hear about the issues you experienced with the coach arrangements, seating and return journey. We appreciate you bringing these concerns to our attention and will review the matter with the relevant team. We apologise for the inconvenience caused and will pas this over to complaints to discuss your experience further.
Johnsons Coaches is a multiple award winning operator based just outside Birmingham in the West Midlands. We offer specialist coach hire, holidays, day trips, bus services and plenty more.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Johnsons Coaches is a multiple award winning operator based just outside Birmingham in the West Midlands. We offer specialist coach hire, holidays, day trips, bus services and plenty more.