Hi Rachel,
Thank you for taking out the time to write to us.
We are sorry to hear your experience was not satisfactory.
The Big Bus tour you booked does not include any official tour guides, if there is a guide on the bus, they are only there to assist customers. The tour only includes audio commentary that all travelers have access to.
We have passed on the feedback to the tour operator for further improvements.
Thank you again for your valuable feedback.
Regards,
isango support