Good afternoon and again, thank you for your time on the phone earlier where we were able to discuss what had happened in this situation. It's very clear to me that we could have improved our communication with you, this whilst we tried to identify what had happened with your last item. I'm confident that this was dispatched by us, but unfortunately short delivered by our chosen 3rd party carrier. But, again, whilst we investigated this with should have keep you in the 'loop', so at least you would have known things were in hand. Please accept my apologies on this and I hope the resolution we have offered will go someway towards giving you the confidence back that Invopak is passionate about ensuring our Customers have the best experience possible, even when things don't go as planned.