Invopak Reviews

Good afternoon. Thank you for leaving us this 5* review, it's very much appreciated. We look forwarding to offering you the same (if not better) experience again when you next place your order with us. Until then, have a great day.

Good afternoon and again, thank you for your time on the phone earlier where we were able to discuss what had happened in this situation. It's very clear to me that we could have improved our communication with you, this whilst we tried to identify what had happened with your last item. I'm confident that this was dispatched by us, but unfortunately short delivered by our chosen 3rd party carrier. But, again, whilst we investigated this with should have keep you in the 'loop', so at least you would have known things were in hand. Please accept my apologies on this and I hope the resolution we have offered will go someway towards giving you the confidence back that Invopak is passionate about ensuring our Customers have the best experience possible, even when things don't go as planned.

Good afternoon and thank you so much for your amazing review, it's fantastic to read. It sounds like the right decision was made to return to us here at Invopak and i'm completely made up that we have offered you a 5* Experience upon your return - it's now our job to ensure this is the minimum we do for you! I have passed on your comments to Stephane as he'll be extremely happy to hear the impact he's had on your and the business you work for. Thank you for taking the time out to let us your thoughts. Have a great day.

Good morning, thank you for your recent 5* review of us here at Invopak, it's much appreciated.

Good morning and thank you so much for your review, it's a great read. We're made up that we have been able to look after you for "many years", and I have passed on your review to your assigned Account Manager so they can see how you feel. We look forward to continuing our trading relationship for many more years to come.

Good morning. Thank you for your time on the phone earlier, it was a real pleasure speaking to you. It was very important for me to personally understand what had happened here, this from your 'side of the fence' and after looking into things internally and after speaking to yourself, we 100% hold our hands up here. We have failed you with regards our communication, and I fully understand that by not getting back to you we have delayed your trial of the drums and forced you to go elsewhere to purchase these. Please accept our apologies on this, as this is not the norm for us and we accept we could have done a lot better in this scenario. It was great to hear that overall you're happy with the experience we have and continue to offer you, and i'm hoping that after our discussion today we have offered you more reassurance that Invopak is still the supplier that suits your requirements and has your best interests at heart. So, again, thank you for your time, it's good to talk and communication is always the key. Have a great day, and we look forward to our continued partnership going from strength to strength in 2025 and beyond.