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Inside Story Reviews | Customer Service Reviews for https://www.feefo.com/reviews/inside-story | Feefo

27 out of 73 reviews

Time:

Past year

Thelma Miller

Londonderry

9 days ago

Date of purchase: 23/05/2025

What Thelma Miller said about Inside Story:

Ohh my god the service is so quick.the smell of the defusers is something else..l highly recommend this brand 100%

Product reviews

Trusted Customer

19 days ago

Date of purchase: 06/05/2025

Lack of effort to refund my purchase.

Makayla Sher

Inside Story

19 days ago

Good afternoon, Thank you for taking the time to leave your feedback. I am so sorry that we have let you down in getting your refund processed for you. I can see that our customer service team are currently in contact with you to resolve this, I do hope we are able to resolve this issue for you promptly and we can help get this 1* service to a 5* service. Kind regards, Inside Story.

Product reviews

Makayla Sher

Inside Story

19 days ago

Good afternoon, Thank you for taking the time to leave your review. I am very disheartened to hear that you received your mirror in less-than-perfect condition. This is not the quality we want you to receive. I am so sorry again that this has happened with your order. I have reached out to you by email and hopefully, we can have this resolved for you and I do hope that in the future we can provide a perfect mirror. Kind regards, Inside Story.

Trusted Customer

20 days ago

Date of purchase: 12/05/2025

These items arrived on time , well packed good delivery

Product reviews

Trusted Customer

20 days ago

Date of purchase: 12/05/2025

I’ve had VERY little correspondence. Only correspondence I’ve had is when I’ve contacted them to ask where my item is. I am STILL to receive my item. I’m getting very worried about this

Makayla Sher

Inside Story

19 days ago

Good afternoon, Thank you for taking the time to leave your feedback. I am so disheartened to hear that you have had very minimal contact from us with this order. I have looked into this as well, and I can see that tracking was provided to you by our customer service team on where whereabouts of your order. If you still have not received the order, please do reach out to us again so we can investigate this for you and put it right. Kind regards, Inside Story.

Trusted Customer

26 days ago

Date of purchase: 06/05/2025

Makayla Sher

Inside Story

19 days ago

Good afternoon, Thank you for taking the time to leave your feedback. I am disappointed to see that we have not provided you with our usual 5* service. I do hope the future we can redeem ourselves and provide you with the best service possible. Kind regards, Inside Story

Product reviews

Emily Edwards

Inside Story

26 days ago

Good morning, thank you for bringing this to our attention and I am so sorry to hear that your order never arrived. We completely understand how frustrating and disappointing this must be, and we sincerely apologise for the inconvenience caused. Please know that this is not the level of service we strive to provide. We take delivery issues very seriously and are currently reviewing this with our courier partner to understand what went wrong. In the meantime, I can see that our team have already issued a refund for you, I do hope this relives any further concerns you may have. Thank you again for your patience, and for giving us the opportunity to resolve this. We truly value your feedback, and will absolutely take your comments into account as we review our delivery processes moving forward. Kind Regards, Inside Story Customer Care.

Sara Odonnell

Maidstone

1 month ago

Date of purchase: 24/04/2025

What Sara Odonnell said about Inside Story:

Terrible customer service take weeks to reply to emails & still nothing arranged to get a replacement?

Product reviews

Emily Edwards

Inside Story

26 days ago

Hello there, thank you for taking the time to share your feedback, and please accept our sincerest apologies for the inconvenience you've experienced. We're truly sorry that your chair arrived with damage and that our support process has not met your expectations. We completely understand how frustrating it must be to deal with a damaged item and then face delays in getting it resolved. This is certainly not the experience we aim to provide, and we regret any added stress or disappointment this has caused. Please be assured that we take issues like this very seriously. We’re currently reviewing your case as a priority to ensure we move things forward without further delay. If there is anything further we can do to support you in the meantime, please don’t hesitate to let us know. Kind Regards, Inside Story Customer Care.

Dami

London

1 month ago

Date of purchase: 30/04/2025

Product reviews

David Thomas

Hove

1 month ago

Date of purchase: 28/04/2025

Makayla Sher

Inside Story

19 days ago

Good afternoon, Thank you for taking the time to leave your rating. I am pleased that you received good service from us, I am disappointed to hear we did not provide you with our usual 5* service but I do hope that on your next order we will be able to bump that 4* service to a 5* service and your order from beginning to end will be perfect for you. Kind regards,

Product reviews

Trusted Customer

1 month ago

Date of purchase: 07/04/2025

Product reviews

Trusted Customer

2 months ago

Date of purchase: 03/03/2025

I requested a refund and returned one item. I received no notification that the item had been received and when I rang weeks after returning, was told Inside Story could not advise tyat the item had...

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Tianna Marchioni-Mall

Inside Story

2 months ago

Hi there, We’re really sorry to hear about your experience and completely understand how frustrating this must be. Please accept our sincere apologies for the lack of communication and the delay in processing your refund. This is not the level of service we aim to provide. We’re going to look into this as a priority and will be reaching out to you via email shortly to get this resolved as quickly as possible. Thank you for your patience and for bringing this to our attention — we truly appreciate it and will do everything we can to make it right. Many thanks,

Product reviews

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About Inside Story

Come with us and let us take you to a place. A place filled with colour, craft and creativity. From cushions to candles. From velvets to linens. Where things of beauty make you smile, where clever design surprises and inspires. This is the story of Inside Story. The place where your story starts.

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0208 877 4002

55 Kimber Road, London, Greater London, SW18 4NX, United Kingdom

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