Inside Story Reviews

Hi there, We’re so sorry to hear about your experience and truly understand your frustration. Please accept our sincerest apologies for the delay and the inconvenience this has caused. This is absolutely not the experience we want any of our customers to have, and we take your concerns very seriously. We’ll be reaching out to you via email shortly to resolve this as quickly as possible and ensure you receive either your vase or a full refund. Thank you for bringing this to our attention — we’ll do everything we can to make it right. Many thanks,

Good afternoon, Thank you for taking the time to leave your review. I am saddened to see that the service we provided you was not to our usual 5* service. I do hope in the future we will be able to provide you with our outstanding 5* service. Kind regards, Inside Story.

Good afternoon, Thanks for your feedback. Sorry to hear that the delivery took longer than expected and that you didn’t get more updates along the way. I appreciate your feedback, and I will make sure this is passed on so we can improve our communication and shipping process in the future. I do hope that we can change that 4* service to a 5* service on your next order with us. Kind regards, Inside Story.

Hello there, thank you for taking the time to share your experience, and I’m truly so sorry to hear that our candles didn’t meet your expectations. We understand how disappointing it can be when a product doesn’t perform as it should, especially when you have followed all the correct burning practices. Tunnelling is not something we expect from our candles and we completely appreciate your frustration, particularly as a regular candle user. Your feedback is very important to us, and we’ll be passing this on to our product team to review further. In the meantime, we’d really like the opportunity to make this right for you. A member of our customer care team will be in touch shortly to offer a resolution. We truly value your support and hope to restore your confidence in our products. Kind Regards, Inside Story Customer Care.

Good afternoon, Thank you for taking the time to leave your rating. I am pleased that you received good service from us, I am saddened to see we did not provide you with our usual 5* service but I do hope that on your next order we will be able to bump that 4* service to a 5* service and your order from beginning to end will be perfect for you. Kind regards,