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Inside Story Reviews | Customer Service Reviews for https://www.feefo.com/reviews/inside-story | Feefo

36 out of 46 reviews

Time:

Past year

Elpida Hinchliffe

7 months ago

Date of purchase: 22/11/2023

What Elpida Hinchliffe said about Inside Story:

Easy website to move around, great service, everything I have bought has arrived well packaged and on time - well done

Product reviews

I can across this company by accident and ordered a rug which I absolutely loved. I then found this footstool on their website having searched for weeks for something similar. It compliments my musta

...

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Style : Exceptional

Material : Exceptional

Emily Edwards

Inside Story

5 months ago

Hello there, thank you very much for your wonderful 5* feedback. I am so happy that our customers are loving our home items as much as we are. Thank you for being a valued customer with us here at Inside Story. We would love to have you shop with us again very soon for more. -Inside Story Customer Care.

Trusted Customer

7 months ago

Date of purchase: 22/11/2023

All run smoothly

Product reviews

The footstall is perfect and comfortable

Style : Exceptional

Material : Exceptional

Emily Edwards

Inside Story

5 months ago

Hello there, thank you very much for your kind 5* feedback. I am so happy to hear that your new Footstool is comfortable, I hope it is the perfect addition to your home! We wish only the best for our customers comfort. We would love to have you shop with us again very soon. -Inside Story Customer Care.

Elpida Hinchliffe

7 months ago

Date of purchase: 13/11/2023

What Elpida Hinchliffe said about Inside Story:

I have only just discovered this company by accident and have now purchased two items which are beautiful. Great website, wonderful products, arrived in secure packaging, undamaged and would recommen

...

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Product reviews

Lovely rug, excellent quality compliments my mustard sofa beautifully. Arrived well packaged and undamaged - thank you

Style : Exceptional

Material : Exceptional

Emily Edwards

Inside Story

5 months ago

Hello Elpida, thank you so much for your 5* feedback. I am so pleased to hear that your new Rug arrived safely and is a great quality addition to your home. This is a personal favourite and I hope you love it as much as we do. We look forward to having you shop with us again soon. -Inside Story Customer Care.

Trusted Customer

8 months ago

Date of purchase: 03/11/2023

Very poor returns policy. I have provided proof of return via the Royal Mail and I have still not received my refund. Be aware of this aspect when ordering anything from this company.

Product reviews

Trusted Customer

8 months ago

Date of purchase: 16/10/2023

Diffuser reeds were well packaged and received quickly. We chose Pomegranate and it smells divine. Such a quality product

Product reviews

Smell is just divine. The house smells amazing

Emily Edwards

Inside Story

5 months ago

Hello there, thank you very much for your kind 5* feedback. I am so pleased to hear that our Inside Story Diffuser is making such a difference with its long lasting scent! I do hope you managed to find everything you was looking for. We look forward to having you shop with us again soon. -Inside Story Customer Care.

Kuldip Cheema

8 months ago

Date of purchase: 23/10/2023

What Kuldip Cheema said about Inside Story:

The products are amazing would recommend to everyone.

Product reviews

Bought for as a present as smells beautiful.

Emily Edwards

Inside Story

5 months ago

Hello there, thank you very much for your 5* feedback. I am so happy to hear that your new Candle is just what you wanted to give as a present. I hope the recipient loves it as much as we do! We look forward to having you shop with us again soon. -Inside Story Customer Care. I am so glad to hear that your Bubble Candle is the perfect addition to your home. This is a personal favourite and I hope you love it as much as we do.

Trusted Customer

8 months ago

Date of purchase: 18/10/2023

Speedy delivery

Product reviews

Quality not what I wanted

Style : Excellent

Material : Good

Lucy

Inside Story

5 months ago

Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the quality of our Ikat Jacquard Cushion. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item. Kind regards.

Ann Woodford

Reigate

9 months ago

Date of purchase: 11/10/2023

What Ann Woodford said about Inside Story:

Nice product, I was a bit disappointed with the box it came in as it was a gift.

Lucy

Inside Story

5 months ago

Hi there, Thank you for taking the time to leave us feedback. We are pleased to hear you are satisfied with your new purchase and hope this is perfect for you. Kind regards,

Product reviews

Yichen Pan

9 months ago

Date of purchase: 06/10/2023

What Yichen Pan said about Inside Story:

Delivery is very speedy

Product reviews

The smell is so lovely and it stays which is nice

Style : Excellent

Material : Excellent

Emily Edwards

Inside Story

5 months ago

Hello Yichen, thank you very much for your 5* feedback. I am so pleased to see that your new Hand Wash is just what you had hoped for with its lovely long lasting scent! I do hope you managed to find everything you was looking for! We look forward to having you shop with us again soon. -Inside Story Customer Care.

Trusted Customer

9 months ago

Date of purchase: 11/09/2023

Comes packaged very carefully and the pillows come in a 5 star box, which is not your average brown box! I don't think Harrods would have as posh a box.

Product reviews

Not received a review invite?

About Inside Story

Come with us and let us take you to a place. A place filled with colour, craft and creativity. From cushions to candles. From velvets to linens. Where things of beauty make you smile, where clever design surprises and inspires. This is the story of Inside Story. The place where your story starts.

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0208 877 4002

55 Kimber Road, London, Greater London, SW18 4NX, United Kingdom

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Inside Story Reviews

Sienna Tufted FootstoolI can across this company by accident and ordered a rug which I absolutely loved. I then found this footstool on their website having searched for we...More reviews of this product (1)View product website

Karmin Ikat Pattern FootstoolThe footstall is perfect and comfortableMore reviews of this product (1)View product website

Maya Checkered Wool Tufted RugLovely rug, excellent quality compliments my mustard sofa beautifully. Arrived well packaged and undamaged - thank youMore reviews of this product (1)View product website

Diamond Pattern CushionN/aaaaaaaaaaaaaaaaaaaaaaaMore reviews of this product (1)View product website

Black Pomegranate DiffuserSmell is just divine. The house smells amazingMore reviews of this product (3)View product website

Black Pomegranate DiffuserExcellent product - smells amazing!More reviews of this product (3)View product website

Mandarin Basil Signature Filled CandleBought for as a present as smells beautiful.More reviews of this product (1)View product website

Ikat Jacquard CushionQuality not what I wantedMore reviews of this product (1)View product website

Knot CandleUnusual product very niceMore reviews of this product (2)View product website

Sea Salt Wood Sage Hand WashThe smell is so lovely and it stays which is niceMore reviews of this product (1)View product website

Luxury Down Alternative Pillow FirmThe pillow comes in a nice fabric bag, rather than a part plastic or polythene one, so is more luxurious in that regard. The casing fabric didn't qui...More reviews of this product (1)View product website

Sea Salt & Wood Sage DiffuserThe smell is sophisticated, sea salt and wood sage is quite a rare and unique scent combination. I had the candle and liked the scent so bought the d...More reviews of this product (4)View product website

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