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Impact Factory Reviews

Rated
Exceptional

Training Consultancy

Service
4.9
/5
Product
4.7
/5

5

4

3

2

1

82

8

1

0

0

91

ratings over the past year

91 out of 1,303 reviews
Time:
Past year
Trusted Customer
3 days ago
Date of purchase: 27/05/2025
customer service was smooth and as expected
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Jo Ellen
Impact Factory
3 days ago
Hello! Thank you so much for your Five Star rating of our Customer Service for our Line Management course. We always aim to provide the best customer service and it looks as though we did! Do remember we remain a resource for you if you have any questions or need any additional advice. We also run free one hour remote tasters every month which you are welcome to attend. www.impactfactory.com and click the Free Tasters tab. We hope to welcome you to Impact Factory again. Very best Jo Ellen Grzyb, Director Impact Factory
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Trusted Customer
9 days ago
Date of purchase: 16/05/2025
*
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Jo Ellen
Impact Factory
9 days ago
Hello! Thank you so much for your Five Star rating of our Public Speaking course. We always aim to provide the best customer service and it looks as though we did! Do remember we remain a resource for you if you have any questions or need any additional advice. We also run free one hour remote tasters every month which you are welcome to attend. www.impactfactory.com and click the Free Tasters tab. We hope to welcome you to Impact Factory again. Very best Jo Ellen Grzyb, Director Impact Factory
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Trusted Customer
17 days ago
Date of purchase: 02/05/2025
Useful interactive day but could be tweaked to be made better
easy to book, got the emails before the day and prework.
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Taylor Ali
Impact Factory
17 days ago
Hello, Thank you for your five star review of our One Day Storytelling for Business course. We're glad to hear you found the day useful and interactive, and that the booking process and pre-course communication worked well for you. We really appreciate your suggestion and are always looking for ways to improve — your input helps us make the experience even better. Do remember we remain a resource for you if you have any questions or need any additional advice. We also run a free one-hour remote taster every month which you are welcome to attend. Please visit www.impactfactory.com and click on the Free Tasters tab to register. Very best Taylor, Digital Marketing Manager Impact Factory
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Ben
17 days ago
Date of purchase: 12/05/2025
What Ben said about Impact Factory:
Great course
Great customer service - were very flexible when I had to make a change.
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Taylor Ali
Impact Factory
17 days ago
Hello Ben, Thank you for your five star review of our Two Day Line Management course and for your kind words! We're so pleased you enjoyed the course and that our team could support you with the changes. Flexibility and great service are things we really value, so it's lovely to hear that came through in your experience. Do remember we remain a resource for you if you have any questions or need any additional advice. We also run a free one-hour remote taster every month which you are welcome to attend. Please visit www.impactfactory.com and click on the Free Tasters tab to register. Very best Taylor, Digital Marketing Manager Impact Factory
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Trusted Customer
18 days ago
Date of purchase: 02/05/2025
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Taylor Ali
Impact Factory
17 days ago
Hello there, Thank you so much for your five star review of our One Day Storytelling for Business course! We're delighted to hear you found the session interactive and engaging. It means a lot to know you see it as a valuable investment for any organisation. "Second to none" – we truly appreciate that! Do remember we remain a resource for you if you have any questions or need any additional advice. We also run a free one-hour remote taster every month which you are welcome to attend. Please visit www.impactfactory.com and click on the Free Tasters tab to register. Very best Taylor, Digital Marketing Manager Impact Factory
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Trusted Customer
24 days ago
Date of purchase: 06/05/2025
Brilliant course that you get so much out of and so interactive
The team were so helpful in understanding my needs and went out their way to organise a session specifically for me
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Taylor Ali
Impact Factory
17 days ago
Hello there, Thank you for your lovely feedback! We're so pleased to hear that the team was able to support you and tailor a session to suit your needs. Going the extra mile for our clients is what we strive for, and it's wonderful to know it made a difference for you. Very best Taylor, Digital Marketing Manager Impact Factory
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Richard
Cambridge
1 month ago
Date of purchase: 23/04/2025
What Richard said about Impact Factory:
Top quality course run by an excellent team
Excellent organisation which was responsive to email requests.
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Taylor Ali
Impact Factory
1 month ago
Hi Richard, Thank you so much for your five star review of our Two-Day Line Management course. We're so pleased you found the course top quality and were taken care of by our Home Team and trainers. Do remember we remain a resource for you if you have any questions or need any additional advice. We also run a free one-hour remote taster every month which you are welcome to attend. Please visit www.impactfactory.com and click on the Free Tasters tab to register.
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Trusted Customer
1 month ago
Date of purchase: 10/04/2025
Good , follow up in time
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Taylor Ali
Impact Factory
1 month ago
Hello there, Thank you for you four-star review! We're glad to hear you had a good experience and that our follow-up was timely. Do remember we remain a resource for you if you have any questions or need any additional advice. We also run free one hour remote tasters every month which you are welcome to attend. www.impactfactory.com and click the Free Tasters tab. We hope to welcome you to Impact Factory again. All the best, Taylor Ali Digital Marketing Manager
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Trusted Customer
1 month ago
Date of purchase: 17/03/2025
Very good service and very accommodating for the delegates.
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Jo Ellen
Impact Factory
1 month ago
Hello Thank you so much for your Five Star rating of our Coaching and Mentoring course. We're so pleased you found we provided good customer service and were very accommodating. That's our aim! Do remember we remain a resource for you if you have any questions or need any additional advice from Naina. We also run a free one-hour remote taster every month which you are welcome to attend. Please visit www.impactfactory.com and click on the Free Tasters tab to register. Very best Jo Ellen Grzyb Director, Impact Factory
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Trusted Customer
1 month ago
Date of purchase: 03/04/2025
good
Very helpful. I would prefer to have all the zoom links sent at least 24 hours beforehand, just incase the link doesnt work and prevent delays.
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Jo Ellen
Impact Factory
1 month ago
Hello Thank you for your Four Star review of our Customer Service for the Time Management course you took with us. I'm glad to hear you found us helpful and you have made a really good point about the Zoom link sent earlier in case of technical difficulties. I'll pass that on to the Home Team. Do remember we remain a resource for you if you have any questions or need any additional advice from Naina. We also run a free one-hour remote taster every month which you are welcome to attend. Please visit www.impactfactory.com and click on the Free Tasters tab to register. Very best Jo Ellen Grzyb Director, Impact Factory
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About Impact Factory
Impact Factory provides you and your organisation with the confidence, drive and motivation to develop and thrive. Our mission is to build a more collaborative and fairer world where people understand better each other and work together with a shared vision. Since 1991, we have created Professional Personal Development, a proven experiential training method, that puts the person at the heart of learning. Our trainers undergo a rigorous 2 year internal training programme to deliver engaging, exhilarating, relevant courses. More than 5000 happy delegates train with us every year from around the world, from FTSE 100 companies to SMEs and charities.
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Suite 121, Business Design Centre, 52 Upper Street, London, Greater London, N1 0QH, United Kingdom
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About Impact Factory
Impact Factory provides you and your organisation with the confidence, drive and motivation to develop and thrive. Our mission is to build a more collaborative and fairer world where people understand better each other and work together with a shared vision. Since 1991, we have created Professional Personal Development, a proven experiential training method, that puts the person at the heart of learning. Our trainers undergo a rigorous 2 year internal training programme to deliver engaging, exhilarating, relevant courses. More than 5000 happy delegates train with us every year from around the world, from FTSE 100 companies to SMEs and charities.