Merchant Logo
Rated
Exceptional

Established back in 1938. Hylands are your local, independent, family run electrical appliance retailer.

100%

service satisfaction

Service
5
/5
Product
4.6
/5

5

4

3

2

1

45

2

0

0

0

47

ratings over the past year

Displaying all 98 reviews
PO
Peter Osborne
Stone
3 months ago
Date of purchase: 18/02/2025
What Peter Osborne said about Hylands:
A sign of the times the price might be less but quality standards affected
I have been a customer since 1986 when I moved to Stone. I have always had a good customer relationship with this company and the shops staff. My recent dissatisfaction of purchase is with the...

Read all
Merchant Logo
Hylands
Hylands
3 months ago
Thanks for the 5 stars and for your loyal custom, we do appreciate it, but out of interest I had a look back, 5th Feb 2005 you had a Panasonic TX21AP2 TV the old glass tubed type from us costing £235, 8 years to the day 5th Feb 2013 you had a LCD TV Panasonic TX32E5B from us costing £400, then 4th Feb 2025 12 years later you have just had the TX32N30AEY costing £199.90, so in the last 20 years this is the cheapest and if you take inflation into account you really start to see why our trade is so crazy but sadly you are right things are made cheaper, trouble is if a Panasonic now was £999 for a 32" TV people wouldn't buy them & without the history of buying TV's young people think £200 is a lot to spend on a TV, yet 20% of that value goes to the Gov in VAT, we have to buy them in, so retailers are also working on less and less margin when our own costs are going up and up - such is our trade - anyhow we are still here and it's because of loyal customers like you so thanks for shopping local & I understand it's not us you are blaming but I just wanted to explain why things aren't as well made it's only when you really look at it you realise just how cheap electricals have actually become - great value but sadly something has to give. Kindest Regards Rob Hyland
Product reviews

0
Share
Trusted Customer
3 months ago
Date of purchase: 17/02/2025
Spot on
First class delivery was kept informed all the way direct from my local store, took my old tv away for recycling for a small fee saves you the trouble of disposing of your self.
Merchant Logo
Hylands
Hylands
3 months ago
Thanks for the review & for shopping local, we hope to see you again :-)
Product reviews

0
Share
KS
Karen Shaw
Cheadle
4 months ago
Date of purchase: 31/01/2025

Satisfied with service

What Karen Shaw said about Hylands:
Amazing Service and Product from Hylands
What can I say absolutely amazing service, I wanted a quick delivery so spoke to a guy there who said I could have it the next day (cant get better than that) Ordered online then had a phone call...

Read all
Merchant Logo
Hylands
Hylands
4 months ago
Thanks for the review and for shopping local, sometimes we can deliver same day it depends on how busy we are and what time you order, but if urgent we will always do our best :-)
Product reviews

0
Share
DE
Dean Erskine
Stoke
4 months ago
Date of purchase: 22/01/2025
What Dean Erskine said about Hylands:
Worth a look
Fist time dealing with hands and couldn’t be more happier they went the extra mile and will be using them again thanks
Merchant Logo
Hylands
Hylands
4 months ago
Thanks for the kind (predictive text edited we assume - ha ha) review we look forward to seeing you again
Product reviews

0
Share
GW
Geoffrey Wickham
Meir Park
4 months ago
Date of purchase: 20/01/2025
What Geoffrey Wickham said about Hylands:
Good service all round
Good ordering experience and delivered on time by very helpful guys.
Merchant Logo
Hylands
Hylands
4 months ago
Thanks for the feedback and for shopping locally, we in turn try to use other local firms for our needs keeping money in our area for the good of all, we look forward to seeing you again :-)
0
Share
DR
DAVE RIDGE
Newcastle under lyme
4 months ago
Date of purchase: 07/01/2025
What DAVE RIDGE said about Hylands:
Brilliant
Cannot fault this brilliant company, always friendly and helpful in every department. Brilliant
Merchant Logo
Hylands
Hylands
4 months ago
We have some brilliant customers as well, people who think beyond the big names and who prefer to shop local where they can, we do appreciate you as well very much :-)
Product reviews

0
Share
Trusted Customer
4 months ago
Date of purchase: 06/01/2025
Dyson vacuum
Very helpful. Good delivery arrangements.
Merchant Logo
Hylands
Hylands
4 months ago
Thanks for the review & for supporting the High Street
Product reviews

0
Share
Trusted Customer
4 months ago
Date of purchase: 10/01/2025
Great service
Easy to order via the website, Hylands made contact the next day to arrange delivery and installation for the following week. Product arrived and installed quickly and efficiently, great service.
Merchant Logo
Hylands
Hylands
4 months ago
Thanks for the review & for supporting us as an independent family firm, we hope to see you again :-)
0
Share
Trusted Customer
5 months ago
Date of purchase: 27/12/2024

Satisfied with service

Like the cat who licked the cream purr-fect
Excellent as per usual. Treated with courtesy great assistance in their carrying of the washer to my car. They are my default supplier of all electric.
Merchant Logo
Hylands
Hylands
5 months ago
Thanks for the kind review, well we must have 9 lives or be doing something right we have been around since 1938 & with repeat customers like you we hope to be around for another 87 years :-)
0
Share
Trusted Customer
5 months ago
Date of purchase: 30/12/2024
Quality items from a quality retailer.
I have purchased a few televisions and other items from Hylands over the years. Always been happy with the choices and the service they have provided.
Merchant Logo
Hylands
Hylands
5 months ago
Thanks for the glowing review & for your loyal custom, it can be tough on the High Street and it's comments like yours that make it all worthwhile, we look forward to seeing you again
Product reviews

0
Share
About Hylands
Hylands are your local, independent, family run electrical appliance retailer. First established back in 1938 by Mr Henry Hyland we have over 80 years experience in the industry and through 4 generations we are ever evolving and adapting to our customers needs. Over the years we have gone from strength to strength by always providing an amazing level of service and expertise you struggle to get nowadays from other retailers, that, coupled with great prices from all the leading brands is what keeps our customers coming back time and time again.
Read all
Hylands Ltd, Stoke-On-Trent, Staffordshire, ST4 3PW, United Kingdom
Why trust Feefo reviews?

About Hylands
Hylands are your local, independent, family run electrical appliance retailer. First established back in 1938 by Mr Henry Hyland we have over 80 years experience in the industry and through 4 generations we are ever evolving and adapting to our customers needs. Over the years we have gone from strength to strength by always providing an amazing level of service and expertise you struggle to get nowadays from other retailers, that, coupled with great prices from all the leading brands is what keeps our customers coming back time and time again.