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Hobbs Reviews | Customer Service Reviews for https://www.feefo.com/reviews/hobbs | Feefo

Displaying all 67,753 reviews

Trusted Customer

4 years ago

Date of purchase: 28/03/2021

Not cashmere as advertised. Very disappointing

I bought these sweaters because they were advertised as Cashmere jumpers. When they arrived they didn't feel like cashmere and I checked the label. They were 10% cashmere and the rest wool. I...

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Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed your new garment. I have passed this onto our technical and website team to review for the future. I hope you were able to receive a swift refund and have found an alternative item. Kind regards.

Product reviews

Trusted Customer

4 years ago

Date of purchase: 17/04/2021

Order cancelled with no notification from Hobbs. Another order was “lost” for a week at the couriers warehouse. Very disappointed in recent service

Panashe C

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and we're so sorry that we were unable to fulfil your order. It honestly doesn't happen very often but our website has been receiving an unprecedented amount of traffic lately and we've sold through lines incredibly quickly. It just hasn't had a chance to keep up in some instances. We hope you understand and have a lovely rest of your day. Kind regards.

Product reviews

Emma Blandford

Hobbs

4 years ago

Trusted Customer

4 years ago

Date of purchase: 12/04/2021

Beautiful dress but lack of communication from Hobbs

A good service but I did have to contact customer services several times to find out where my parcel was as I paid for premium service which should have taken 3 working days and my parcel took 2...

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Emily Edwards

Hobbs

3 years ago

Hello there. Thank you for your feedback. I am sorry to hear that you are not satisfied with your service. We will be sure to take note of this problem for future references.

Product reviews

Trusted Customer

4 years ago

Date of purchase: 18/04/2021

Disappointed with service

Really disappointed, shoes came in separate parcel which were fine then days later at the weekend I got a text from Hermes with a message saying they had a parcel I had to pay them postage for or...

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Oscar Parton

Hobbs

3 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with our delivery service, I will pass this onto the relative people to investigate to make sure this does not happen again in the future. Kind regards.

Product reviews

Trusted Customer

4 years ago

Date of purchase: 13/04/2021

I alwayslook on the Hobbs website first when buying clothes

Great service and lovely clothes. I’m a fan!

Product reviews

Trusted Customer

4 years ago

Date of purchase: 13/04/2021

Wonderful!

Hobbs provide an excellent service, I am so pleased with my purchases. The clothes are so well-made and reasonably priced for the quality. Super stuff!

Product reviews

MR JOHN MARTIN

4 years ago

Date of purchase: 18/04/2021

What MR JOHN MARTIN said about Hobbs:

John78

Very Beautiful and comfortable Skirt. Great fitting. Would love to see in more colours

Connie Haughton

Hobbs

3 years ago

Hi! I'm so happy to hear that you are happy with your skirt! I will definitely pass that feedback on to our design team. Thank you for taking the time to leave us feedback! Kind regards,

Product reviews

MRS KATHY WILLIAMS

Manchester

4 years ago

Date of purchase: 06/04/2021

What MRS KATHY WILLIAMS said about Hobbs:

Great Service

First time I have bought from Hobbs online and I was extremely pleased with the service. The website is easy to navigate and the ordering process was simple. My dress arrived within the time stated.

Emily Edwards

Hobbs

3 years ago

Hello there. Thank you for your feedback. I am happy to hear that you are satisfied with your service. We always try to make the ordering process as easy as possible.

Product reviews

MRS MANDY BENDEL

London NW6

4 years ago

Date of purchase: 14/04/2021

What MRS MANDY BENDEL said about Hobbs:

The website was easy to use. The updates on my order were informative and the products arrived as expected.

Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very happy to hear you are satisfied with the quality of your new garment. We are glad to hear the material and fit are perfect for you. Kind regards.

Product reviews

Trusted Customer

4 years ago

Date of purchase: 19/03/2021

Got ripped off with taxes and duty

Service fine. No personalisation or rewards system or beautiful packaging or anything for a luxury product. Completely forgot about Brexit and ended up paying €100 on top of it all. Not happy-could...

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Product reviews

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About Hobbs

Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoe label to a womenswear brand synonymous with the best of British design. Immaculate tailoring, feminine silhouettes and fine fabrics are the hallmarks of every collection – designed in London and brought to life in our very own atelier. Timeless yet contemporary, we make pieces of exceptional quality, to wear now and in years to come.

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0203 095 3939

72 Welbeck Street, London, W1G 0AY, United Kingdom

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Hobbs Reviews

AUDREY SWEATERMore reviews of this product (22)View product websiteNice design and colour but not cashmere as advertised

PHILIPPA WOOL SWEATERMore reviews of this product (8)View product websiteNice design and colour - not cashmere as advertised so disappointing

LINEN BLEND NESSA JKTMore reviews of this product (14)View product websiteArrived creased and unwearable

LINA DRESSMore reviews of this product (3)View product websiteOrder was cancelled twice then went missing at couriers warehouse for one week!

BEATRIX DRESSMore reviews of this product (4)View product websiteA beautiful dress. Fits well and lovely material. Quite heavy material which hangs well

EMMA WEDGE COURTMore reviews of this product (12)View product website

MARIAM JACKETMore reviews of this product (45)View product websiteGood fit and it looks great

MARA TOPMore reviews of this product (12)View product websiteI love the cut and the blush colour is very nice too.

DELILAH WRAP DRESSMore reviews of this product (16)View product website

NORA SKIRTMore reviews of this product (1)View product websiteVery beautiful and flattering Skirt. Would definitely be interested in other colours

IANA SKIRTMore reviews of this product (4)View product websiteBeautiful skirt very flattering. Would definitely be interested in other colours

CESCI EARRINGMore reviews of this product (5)View product websiteLovely earrings, just what I was looking for.

PETITE EMBERLY DRESSMore reviews of this product (3)View product websiteI love this dress and wish I could give it 5 stars but...... I ordered a size 10 which was true to size but the upper arm of both sleeves is tight, which is a little annoying as other than that it is...Read all

RILEY DRESSMore reviews of this product (4)View product websiteI purchased this dress last autumn and am very happy with this different colourway. Perfect fit, lovely quality, exactly as shown on the website

VERITY WOOL DRESSMore reviews of this product (8)View product websitePerfect fit, lovely quality, exactly as shown on the website

TALLULAH WOOL DRESSMore reviews of this product (22,234)View product websitePerfect fit, lovely quality, exactly as shown on the website

TESSA DRESSMore reviews of this product (2)View product websitePerfect fit, lovely quality, exactly as shown on the website but far too long for me and item returned

CASHMERE TRUDY SWEATERMore reviews of this product (1)View product websiteGreat quality cashmere and nice fit. Better than any other cashmere tops I've tried (many are loose and poor cut) shame there weren't nicer colour options and without the star.

LARA ROLL NECKMore reviews of this product (41)View product websiteLovely merino but not particularly thick or warm. Lovely top but not worth full price

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