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Hobbs Reviews

https://hobbs.com
Rated
Exceptional

Immaculate tailoring, feminine silhouettes and fine fabrics. Discover the best of British design with Hobbs London.

Service
4.7
/5
Product
4.4
/5

5

4

3

2

1

13,239

1,757

515

202

519

16,232

ratings over the past year

Displaying all 67,707 reviews
MC
MRS DAWN CLARKE
4 years ago
Date of purchase: 18/04/2021
What MRS DAWN CLARKE said about Hobbs:
Wrong size arrived
Wrong size arrived. Could not find a number to call. Did not want to return, wait for refund, re order and wait to see if still available so I travelled to store and exchanged myself.
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Emma Blandford
Hobbs
4 years ago
Hi there,Thank you for your feedback.We are very sorry to hear that you received the wrong item, this is not what we would expect and I can assure you this is by no means a common occurrence. I can see from your order that this issue has now been resolved, however, if there is anything else we can do for you please do not hesitate to contact us.Kind regards.
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Trusted Customer
4 years ago
Date of purchase: 13/04/2021
Unfavourable exchange rate and thank you, Brexit!
The original exchange rate to Euro in the online shop is at ~1.5 euros to the pound and thus much higher than the actual market exchange rate (~€1.15). Added to that are the custom fees thanks to the...

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Panashe C
Hobbs
4 years ago
Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that this is these charges were not what you expected, and I will pass this onto the relative people to investigate to make sure there are improvements that can be put in place in future.Kind regards,
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Trusted Customer
4 years ago
Date of purchase: 13/04/2021
Lovely jacket which goes perfectly with the Carly dress I bought last year.
Arrived promptly and received details of delivery date, then 1 hour time span for delivery
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Connie Haughton
Hobbs
3 years ago
Hello there! Thank you for taking the time to give us your feedback. I'm thrilled that you love the jacket and that the delivery was prompt. I bet the jacket looks amazing with the Carly dress! I hope you enjoy wearing it. Kind regards,
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Trusted Customer
4 years ago
Date of purchase: 19/04/2021
Extremely happy to continue to shop at Hobbs
The customer services provided by Hobbs,Ringwood was first class.The sweater that was being changed was identified in another location by an extremely diligent member of staff and was delivered at...

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Connie Haughton
Hobbs
3 years ago
Hello there!Thank you for taking the time to give us your feedback. Great news that you found the exchange process and delivery quck and easy! Enjoy the rest of your day.
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Trusted Customer
4 years ago
Date of purchase: 12/04/2021
Or a company like Hobbs their customer service is not great and you wait 11 days to get your order
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Panashe C
Hobbs
4 years ago
Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future. Kind regards,
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Trusted Customer
4 years ago
Date of purchase: 13/04/2021
Happy Australian Customer
I’m a regular client, visiting Hobbs when I’m in UK, mostly on line from Australia. Consistently high quality well made, elegant clothing. Extraordinarily fast delivery to Aust (4 days from order),...

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Trusted Customer
4 years ago
Date of purchase: 28/03/2021
Not cashmere as advertised. Very disappointing
I bought these sweaters because they were advertised as Cashmere jumpers. When they arrived they didn't feel like cashmere and I checked the label. They were 10% cashmere and the rest wool. I...

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Emma Blandford
Hobbs
4 years ago
Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed your new garment. I have passed this onto our technical and website team to review for the future. I hope you were able to receive a swift refund and have found an alternative item. Kind regards.
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Trusted Customer
4 years ago
Date of purchase: 17/04/2021
Order cancelled with no notification from Hobbs. Another order was “lost” for a week at the couriers warehouse. Very disappointed in recent service
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Panashe C
Hobbs
4 years ago
Hi there, Thank you for taking the time to leave us feedback and we're so sorry that we were unable to fulfil your order. It honestly doesn't happen very often but our website has been receiving an unprecedented amount of traffic lately and we've sold through lines incredibly quickly. It just hasn't had a chance to keep up in some instances. We hope you understand and have a lovely rest of your day. Kind regards.
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Trusted Customer
4 years ago
Date of purchase: 12/04/2021
Beautiful dress but lack of communication from Hobbs
A good service but I did have to contact customer services several times to find out where my parcel was as I paid for premium service which should have taken 3 working days and my parcel took 2...

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Emily Edwards
Hobbs
3 years ago
Hello there. Thank you for your feedback. I am sorry to hear that you are not satisfied with your service. We will be sure to take note of this problem for future references.
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Trusted Customer
4 years ago
Date of purchase: 18/04/2021
Disappointed with service
Really disappointed, shoes came in separate parcel which were fine then days later at the weekend I got a text from Hermes with a message saying they had a parcel I had to pay them postage for or...

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Oscar Parton
Hobbs
3 years ago
Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with our delivery service, I will pass this onto the relative people to investigate to make sure this does not happen again in the future. Kind regards.
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About Hobbs
Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoe label to a womenswear brand synonymous with the best of British design. Immaculate tailoring, feminine silhouettes and fine fabrics are the hallmarks of every collection – designed in London and brought to life in our very own atelier. Timeless yet contemporary, we make pieces of exceptional quality, to wear now and in years to come.
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0203 095 3939
72 Welbeck Street, London, W1G 0AY, United Kingdom
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About Hobbs
Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoe label to a womenswear brand synonymous with the best of British design. Immaculate tailoring, feminine silhouettes and fine fabrics are the hallmarks of every collection – designed in London and brought to life in our very own atelier. Timeless yet contemporary, we make pieces of exceptional quality, to wear now and in years to come.